The ICT Assistant position at UNDP Liberia is a full-time role under a National Personnel Service Agreement (NPSA-5), meaning it is intended for local applicants rather than international candidates. The contract is for one year with the possibility of an extension based on performance and funding availability.

Key Responsibilitieshttp://🔗 UNDP ICT Assistant Job in Liberia

The ICT Assistant will work under the guidance of an ICT Specialist, Analyst, or Associate and will be responsible for technical support in ICT (Information and Communication Technology) services within the UNDP office and its partner agencies. The primary duties include:

1. ICT Systems Support & Management
   • Assist in the implementation of ICT strategies and management systems.
   • Ensure compliance with corporate ICT standards, guidelines, and procedures.
   • Provide technical support for computer hardware, software, and digital solutions.
2. Hardware & Software Maintenance
   • Perform routine hardware maintenance, including repairing computers, printers, and networking equipment.
   • Install and upgrade software and security patches.
   • Ensure antivirus and system security are up to date.
   • Monitor file server traffic, usage, and performance.
3. Network Administration
   • Assist in network troubleshooting and maintenance.
   • Support users in backing up data and restoring files.
   • Provide technical assistance for videoconferencing and telecommunications systems.
4. Technical Support & User Assistance
   • Respond to technical support requests from staff and other UN agencies.
   • Assist staff with issues related to network access, IT security, and data storage.
   • Provide guidance and training on ICT-related issues.
5. Knowledge Sharing & Training
   • Assist in training staff on ICT tools and best practices.
   • Document and share knowledge to improve IT operations.
   • Maintain an up-to-date inventory of software and hardware.

Skills & Competencies Required@vacancyspaces.com

• Technical skills in IT support, hardware/software management, networking, and cybersecurity.
• Problem-solving abilities to troubleshoot and resolve ICT-related issues efficiently.
• Customer service orientation to assist staff and provide timely support.
• Digital awareness and ability to use modern IT tools effectively.
• Collaboration skills to work with different departments and partner agencies.

Education & Experience Requirements

• Minimum Qualification: High school diploma with 5 years of experience in ICT support OR a bachelor’s degree with 2 years of experience in IT-related fields.
• Required Experience:
  • Experience in hardware and software management.
  • Knowledge of Cisco Meraki, video conferencing, and telecommunications.
  • Experience with printers’ repairs and maintenance.
  • Understanding of network cabling, RJ-45 connections, and power sources.
  • IT support and troubleshooting experience in Microsoft environments.
• Languages: English is required; knowledge of another UN language is a plus.

Contract & Other Details

• Location: Liberia (specific duty station not mentioned).
• Grade Level: NPSA-5 (National Personnel Service Agreement).
• Contract Duration: 1 year with a possibility of extension.
• Diversity & Inclusion: UNDP encourages applications from women, minority groups, and persons with disabilities.
• Recruitment Process: UNDP does not charge a fee for job applications and conducts rigorous background checks on selected candidates.

Why Apply for This Job?

• Stable employment with an international organization.
• Opportunities for career growth within UNDP or other UN agencies.
• Exposure to global best practices in IT support and management.
• A chance to contribute to the UN’s development efforts in Liberia.

Would you like help with your resume, cover letter, or preparing for an interview for this role?

Sure! Below is a detailed and expanded explanation of the ICT Assistant position at UNDP Liberia, covering all aspects of the job, including responsibilities, qualifications, required skills, and career benefits.

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Detailed Explanation of the ICT Assistant Job at UNDP Liberia

Introduction to UNDP and Its Mission

The United Nations Development Programme (UNDP) is a global organization that operates in 170+ countries and territories, working towards eradicating poverty and reducing inequalities. The organization provides support to governments by offering technical expertise, financial assistance, and strategic partnerships to achieve the Sustainable Development Goals (SDGs).

In Liberia, UNDP has been actively involved in helping the government and communities improve governance, economic growth, environmental sustainability, and digital transformation since 1977. It focuses on strengthening government institutions, human rights protection, private sector development, and innovation to create a sustainable future.

Role of the ICT Assistant in the UNDP Office

The ICT Assistant is an important role within the UNDP Liberia office. This person is responsible for supporting and maintaining the organization’s IT infrastructure, hardware, and software systems. The role involves working closely with the ICT team, program units, partner organizations, and staff to ensure that UNDP’s digital operations run smoothly.

By providing technical support, network administration, and cybersecurity, the ICT Assistant plays a key role in ensuring that UNDP’s work in Liberia is conducted efficiently, securely, and effectively. The position requires strong technical skills, problem-solving abilities, and customer service expertise to assist users with various IT-related challenges.

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Detailed Job Description and Responsibilities

The ICT Assistant will work under the guidance of an ICT Specialist, Analyst, or Associate, supporting the UNDP Liberia office and affiliated UN agencies in managing their IT resources. Below are the primary duties and responsibilities of this position:

1. ICT Systems Support & Digital Strategy Implementation

• Assist in the implementation of ICT policies and strategies to improve office operations.
• Ensure compliance with corporate IT standards, policies, and security protocols.
• Provide technical input and solutions to support UNDP’s digital transformation goals.
• Work on data management, cybersecurity, and IT governance initiatives to enhance efficiency.
• Implement cloud-based solutions, data backup policies, and IT security measures.

2. Hardware and Software Maintenance

• Install, configure, and maintain computers, laptops, printers, and networking equipment.
• Perform hardware upgrades, such as replacing hard drives, RAM, and power units.
• Assist in the installation of commercial and in-house software applications.
• Regularly update security patches and antivirus programs to protect against cyber threats.
• Troubleshoot operating system issues, software conflicts, and hardware malfunctions.
• Maintain an inventory of IT equipment to ensure all systems are accounted for.

3. Network Administration and Technical Support

• Manage internet connectivity, LAN/WAN networks, and wireless communication.
• Troubleshoot and monitor network performance, security issues, and connectivity problems.
• Provide technical assistance to users on network-related problems.
• Support Cisco Meraki systems, VPN setups, and remote access configurations.
• Work on video conferencing, telecommunication, and audio-visual setup for meetings.
• Assist in OneDrive for Business backup and restoration procedures for staff data security.

4. IT Customer Support and Helpdesk Services

• Respond to user requests for technical support and resolve IT issues promptly.
• Provide training and guidance to UNDP staff on IT tools, best practices, and cybersecurity awareness.
• Assist in managing email services, system user accounts, and security protocols.
• Support users in data backup, file recovery, and cloud storage management.
• Implement IT ticketing systems and documentation to track and resolve issues.
• Improve customer satisfaction by ensuring quick and effective problem resolution.

5. Knowledge Sharing and Capacity Building

• Organize training sessions for staff to enhance their digital literacy skills.
• Promote best practices in ICT usage, security, and digital collaboration tools.
• Document technical procedures and IT guidelines for reference by other staff.
• Participate in knowledge-sharing networks and communities to stay updated on IT trends.
• Contribute to digital transformation projects aimed at improving UNDP operations.

6. Compliance and IT Security

• Ensure compliance with UNDP’s IT security policies and data protection regulations.
• Monitor for potential cybersecurity threats, unauthorized access, and malware risks.
• Implement firewall and encryption policies to secure sensitive data.
• Conduct regular audits to assess IT vulnerabilities and address risks proactively.

7. Backup and Disaster Recovery Management

• Ensure that data backup systems are properly configured and operational.
• Support disaster recovery efforts in case of system failures or data loss incidents.
• Maintain cloud-based backup solutions to prevent data loss.

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Required Skills, Competencies, and Experience

To be eligible for this role, applicants must meet the following qualifications and skills requirements:

Educational Qualifications

• A High School Diploma with at least 5 years of relevant work experience in ICT-related fields OR
• A Bachelor’s Degree in IT, Information Management, Telecommunications, Computer Science, or a related field with 2 years of experience in IT support.

Work Experience Requirements

• Experience in hardware and software management is required.
• Proficiency in troubleshooting IT issues, providing user support, and maintaining IT systems.
• Hands-on knowledge of Cisco Meraki networking, video conferencing, and telecommunication equipment.
• Experience in repairing and maintaining printers, network cables, and IT peripherals.
• Familiarity with Microsoft Office 365, cloud computing, and backup solutions.
• Previous experience in network administration, IT security, and system updates is preferred.

Key Technical and Behavioral Competencies

• Technical Knowledge: Ability to troubleshoot hardware/software issues and maintain IT systems.
• Digital Awareness: Ability to quickly learn new technologies and integrate them into work processes.
• Problem-Solving: Strong analytical and troubleshooting skills for resolving IT-related problems.
• Customer Support: Ability to provide timely and effective technical assistance to users.
• Communication Skills: Ability to explain technical concepts in simple terms to non-technical staff.
• Team Collaboration: Work effectively with teams across different departments.
• Security Awareness: Understanding of IT security policies, data protection, and compliance requirements.

Language Requirements

• English (Required) – Strong proficiency in reading, writing, and speaking.
• Other UN Languages (Desirable) – French, Arabic, or Spanish would be an advantage.

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Why Should You Apply for This Job?

The ICT Assistant position at UNDP Liberia offers several career benefits, including:

1. Job Stability: UNDP is a globally recognized organization offering stable employment.
2. Professional Growth: Opportunities for career development, training, and certifications in IT.
3. Global Exposure: Work with international teams and learn about IT best practices in the UN system.
4. Diversity & Inclusion: UNDP promotes gender equality, cultural diversity, and equal opportunities.
5. Impactful Work: Contribute to development programs and digital transformation projects that improve lives.

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Final Thoughts

The ICT Assistant role is ideal for individuals with strong technical skills, a passion for IT, and a commitment to service excellence. If you have experience in hardware/software support, network administration, IT security, and customer support, this position provides a great opportunity to advance your career in an international organization.

Would you like assistance with your application, resume, or cover letter? Let me know how I can he

Sure! Below is an even more detailed expansion on the ICT Assistant position at UNDP Liberia, covering additional insights on the work environment, career growth opportunities, IT tools and technologies used, organizational impact, daily responsibilities, and the importance of IT in humanitarian work.

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In-Depth Exploration of the ICT Assistant Position at UNDP Liberia

Understanding UNDP’s Work in Liberia

The United Nations Development Programme (UNDP) is a leading global development organization that partners with governments, civil society, and international agencies to promote sustainable development. Since 1977, UNDP has supported Liberia’s national development agenda, focusing on:

• Poverty reduction and economic growth
• Governance and institutional reform
• Climate change mitigation and disaster resilience
• Human rights, peacebuilding, and social justice

As part of these efforts, ICT (Information and Communication Technology) plays a critical role in enabling the smooth execution of UNDP’s programs by ensuring efficient communication, data security, digital transformation, and technological advancement.

The ICT Assistant serves as a vital team member in maintaining IT infrastructure, supporting office digitalization, ensuring cybersecurity, and assisting in the overall efficiency of UNDP’s operations.

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A Day in the Life of an ICT Assistant

The role of an ICT Assistant is dynamic and involves interacting with multiple departments. Here’s what a typical workday might look like:

Morning Routine: System Checks and Technical Support

• Start the day by checking system performance – ensuring servers, networks, and internet connectivity are functioning properly.
• Review IT support tickets submitted by UNDP staff and prioritize urgent issues.
• Assist users who are facing login issues, software malfunctions, or hardware problems.

Mid-Morning: Meetings and Infrastructure Support

• Attend team meetings to discuss IT projects, security updates, and operational needs.
• Support UNDP project teams by ensuring they have the necessary IT resources, such as laptops, secure access, and digital tools.
• Troubleshoot network connectivity issues and monitor cybersecurity threats.

Afternoon: Software Management, Training, and Documentation

• Install and configure new software applications to improve workflow efficiency.
• Conduct training sessions for staff on how to use IT systems effectively.
• Update the IT inventory database to track software licenses and hardware assets.

End of the Day: Backups and Security Checks

• Ensure data backups are completed for critical systems.
• Review IT security logs for any suspicious activity.
• Prepare reports on IT performance, support requests, and security status.

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Key IT Systems and Technologies Used in This Role

To effectively carry out duties, the ICT Assistant must be proficient in using a variety of IT tools, software, and hardware solutions, including:

1. Computer and Hardware Systems

• Operating Systems: Windows, macOS, and Linux
• Hardware Maintenance: Repairing desktops, laptops, printers, and other peripherals
• Server Management: Working with cloud-based and on-premise servers

2. Network Administration

• Cisco Meraki: Managing network security, firewall configurations, and access control
• VPN & Remote Access: Configuring Virtual Private Networks for secure connections
• Wireless Networks: Troubleshooting Wi-Fi and LAN/WAN networks

3. Cybersecurity and IT Compliance

• Antivirus Software: Ensuring systems are protected from malware
• Data Encryption: Protecting sensitive information
• Security Audits: Monitoring unauthorized access attempts

4. Cloud and Software Applications

• Microsoft 365 Suite: Managing Outlook, SharePoint, OneDrive, and Teams
• ServiceNow: IT helpdesk ticketing and user support
• Adobe Creative Suite: Assisting with digital document management

5. Digital Communication and Conferencing

• Zoom, Microsoft Teams, Google Meet: Setting up and troubleshooting video conferencing systems
• VoIP Systems: Configuring Voice-over-IP for secure international communication

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Impact of the ICT Assistant Role on UNDP’s Operations

The ICT Assistant plays an indispensable role in ensuring that the Liberia UNDP office operates efficiently, securely, and innovatively. Here’s how:

1. Enabling Efficient Communication

• The UNDP Liberia office relies on digital tools, email services, and cloud-based platforms for internal and external communication.
• The ICT Assistant ensures that staff have uninterrupted access to email, conferencing tools, and file-sharing platforms.

2. Strengthening Cybersecurity

• Data breaches and cyber threats are a growing concern for international organizations.
• The ICT Assistant helps prevent unauthorized access, malware attacks, and phishing attempts by enforcing strict cybersecurity policies.

3. Supporting Development and Humanitarian Projects

• UNDP’s initiatives in poverty reduction, governance, and climate resilience rely heavily on IT systems for data collection, analysis, and reporting.
• The ICT Assistant ensures that these digital tools function smoothly, enabling UNDP teams to focus on their core missions.

4. Improving Efficiency Through Digital Transformation

• UNDP Liberia is adopting cloud computing, AI-driven analytics, and automated workflows to improve service delivery.
• The ICT Assistant helps implement new digital tools, software upgrades, and IT process optimizations.

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Career Growth and Development Opportunities

The ICT Assistant role offers numerous professional development opportunities within the UN system, including:

1. Promotion to Higher ICT Roles

• ICT Analyst or ICT Specialist – after gaining experience, an ICT Assistant can move up the ranks.
• Regional ICT Coordinator – managing IT operations for multiple UNDP offices.

2. Skill Enhancement and Training

• UNDP provides certification programs in cybersecurity, network administration, and cloud computing.
• Employees have access to free training courses on platforms like Coursera, LinkedIn Learning, and Udemy.

3. Global Career Mobility

• Working at UNDP opens doors to international assignments in other UN offices worldwide.
• The ICT Assistant can explore roles in New York, Geneva, Nairobi, and other UNDP country offices.

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Challenges of the Role and How to Overcome Them

While the role of an ICT Assistant is rewarding, it also comes with certain challenges:

1. Handling Urgent IT Issues Under Pressure

• Challenge: Technical failures can disrupt UNDP operations, requiring quick troubleshooting.
• Solution: Develop strong problem-solving skills, create backup plans, and conduct regular system maintenance.

2. Adapting to New Technologies

• Challenge: Rapid advancements in IT require constant learning.
• Solution: Attend training sessions, webinars, and workshops on the latest IT trends.

3. Ensuring IT Security in Remote Work Environments

• Challenge: UNDP staff often work remotely, increasing cybersecurity risks.
• Solution: Implement multi-factor authentication (MFA), endpoint security, and VPNs to safeguard data.

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Why You Should Apply for This Position

The ICT Assistant position at UNDP Liberia is an excellent opportunity for individuals who are:
✅ Passionate about technology and IT problem-solving
✅ Eager to work in a global development organization
✅ Looking for a stable, long-term career with growth potential
✅ Interested in making an impact through digital transformation and cybersecurity

This role not only provides job security and career advancement but also allows you to contribute to humanitarian and development work, ensuring that UNDP Liberia can continue its mission to improve lives.

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Final Thoughts

The ICT Assistant position at UNDP Liberia is more than just an IT support role—it is an opportunity to become a key player in the digital transformation of a global development agency. By ensuring smooth IT operations, you help UNDP teams work more efficiently, securely, and effectively in their mission to support Liberia’s sustainable development.

If you’re passionate about IT, problem-solving, and making a difference, this job is perfect for you!

Would you like help with your resume, cover letter, or interview preparation? Let me know how I can assist! 😊