Detailed Job Analysis: Business Process & ICT Analyst Position with UNDP in Cotabato City, Philippines

April 14, 2025

10 minutes read

Business Process & ICT Analyst position with UNDP in Cotabato City, Philippines under the Localizing e-Governance for Accelerated Provision of Services (LeAPS) Program. This breakdown covers the context, role expectations, technical and soft skills required, key deliverables, and what success looks like in the role.

🌐 Context: UNDP and the LeAPS Program in BARMM

UNDP’s Broader Mission

The United Nations Development Programme (UNDP) works across more than 170 countries to help eradicate poverty, reduce inequalities, and build resilience to crises and shocks. In the Philippines, it collaborates closely with both national and local governments to support sustainable development goals (SDGs).

BARMM Context

The Bangsamoro Autonomous Region in Muslim Mindanao (BARMM) is a relatively new autonomous political entity with complex governance and development needs. UNDP supports the region’s aspirations through initiatives that promote stability, efficient service delivery, and inclusive governance.

LeAPS Program Overview

LeAPS is a joint effort by UNDP and the Ministry of the Interior and Local Government (MILG), designed to accelerate digital transformation at the local level in BARMM by:

Enabling citizens and vulnerable groups to access citizen-centric e-services
Enhancing the MILG’s internal and regional ICT capabilities
Establishing a robust policy and infrastructure framework for e-governance

The Business Process & ICT Analyst is primarily tasked with achieving Outcome 2 of the program and supporting Outcome 1.

🎯 Core Purpose of the Role

The Business Process & ICT Analyst is a national, full-time position (NPSA-8 level), focused on analyzing, optimizing, and supporting the digital transformation of MILG’s internal systems and processes.

Outcome 2 Objectives You’ll Drive:

Digitalization of internal operations (Finance, Procurement, HR, Admin)
Re-engineering manual processes into automated workflows
Setting up infrastructure like Digital Centres and a Data Centre
Ensuring compliance with Republic Act No. 11032 (Ease of Doing Business Act)

🧠 Key Responsibilities – Deep Dive

1. Business Process Review and Optimization

You will work closely with the Business Process Management (BPM) Team of MILG, performing a top-to-bottom assessment of internal operations and mapping out optimization strategies.

Key Tasks:

Use tools like client journey mapping, Time and Motion Study, and BPMN to analyze workflows.
Identify inefficiencies, redundancies, and bottlenecks.
Redesign processes to align with national standards and UNDP goals.
Ensure the implementation supports MILG’s strategic goals.
Document all transformation steps for traceability and capacity building.

2. ICT System Design and Integration

This involves turning business needs into digital solutions. You’ll:

Translate business requirements into functional specifications
Review and contribute to System Design Documents (SDDs)
Advise MILG on best-fit technologies (local/international)
Supervise the automation and implementation phase
Coordinate with software developers, process owners, and stakeholders

You’re essentially a bridge between business teams and developers, ensuring the tech solution is both viable and scalable.

3. Monitoring Software Development and Deployment

As the focal point for digital transformation:

Oversee software development contracts
Track deliverables and manage timelines
Lead User Acceptance Testing (UAT)
Ensure system “Go-Live” readiness
Validate all key user requirements are met

4. Infrastructure Deployment and Digital Centre Support

Support will be required in establishing:

Digital Centres (for citizen access to e-services)
Call Centres (for user support and inquiries)
Data Centres (for hosting secure, government-wide systems)

Tasks here include:

Overseeing ICT equipment installation
Ensuring equipment complies with BoQ/ToR
Liaising with contractors and vendors for commissioning/testing

5. Capacity Building and Knowledge Transfer

To ensure long-term sustainability:

Conduct Training Needs Assessments (TNA)
Develop training plans and manuals
Organize workshops for MILG and LGU staff
Provide ICT support during major launches and Go-Live events
Help staff get familiar with #DigitalBangsamoro operations

6. Support to Program Management

As part of the LeAPS PMO, you may assist in:

Project monitoring and reporting
Learning and documentation
Coordination with BARMM entities and stakeholders
Supporting communications and knowledge products

🔍 Required Qualifications and Preferences

🎓 Education:

Master’s degree in Computer Science, IT, or related field
Or, Bachelor’s degree + 2 years of experience in lieu of Master’s

🧑‍💻 Experience:

If Master’s: No experience required
If Bachelor’s: At least 2 years in business analysis or system design
Desired skills:
- Familiarity with automation tools, workflow modeling
- Experience in implementing digital workplace systems
- Hands-on documentation (SOPs, user guides, workflow charts)

🏅 Certifications:

Business Process Analysis certifications (e.g., CBPA, CBPP) are preferred

🌐 Languages:

English and Filipino required

🌍 Location:

Residency in BARMM or Mindanao is a strong preference to ensure local familiarity and accessibility.

🔑 Competency Framework

Core Competencies:

Achieve Results: Organized, detail-oriented, deadline-driven
Think Innovatively: Open-minded, solution-focused
Learn Continuously: Knowledge-sharing, feedback-seeking
Adapt with Agility: Flexible under pressure
Act with Determination: Calm and confident in adversity
Engage and Partner: Compassionate, team-building
Enable Diversity and Inclusion: Sensitive to differences and bias

Functional Competencies:

Operations Management: Optimize business assets and functions
Client Management: Anticipate and meet evolving client needs
Knowledge Generation: Turn insights into strategy
Agile Practices: Iterative project management, team-based learning

📈 Expected Deliverables

Process Documentation Pack: Includes workflow charts, SOPs, transformation plans
Functional Requirement Specifications: For all software implementations
ICT Infrastructure Roll-out Plan: With clear deliverables and timelines
Training Modules & Materials: For MILG and LGU staff
User Acceptance Test Reports: Documenting readiness for Go-live
Post-Implementation Report: Lessons learned, impact analysis
Support to Launch Events: Hands-on support for #DigitalBangsamoro campaigns

🧩 How This Role Contributes to the Bigger Picture

This role is mission-critical in making e-governance a reality in BARMM. By improving the Ministry’s internal processes and making them more efficient, transparent, and citizen-centric, the Business Process & ICT Analyst plays a **key part in:

Reducing bureaucracy
Fighting corruption
Improving service delivery
Enhancing trust in government
Enabling socio-economic development in post-conflict areas**

📍 Location and Contractual Info

Duty Station: Cotabato City, Philippines
Contract Type: National Personnel Service Agreement (NPSA)
Level: NPSA-8 (equivalent to mid-level professional)
Duration: 8 months (with potential extension)
Mobility: No relocation required

✅ What Success Looks Like

Seamless integration of IT systems across MILG departments
Improved staff productivity and reduced paper-based processes
Successful commissioning of digital and data centres
Citizens actively using the e-services platform
MILG staff confident in managing new systems
End-to-end documentation of process improvements and digital transitions
All stakeholders (including developers, MILG teams, UNDP) aligned and working efficiently

🔚 Final Thoughts

This role isn’t just about IT or business analysis—it’s a strategic enabler of public sector innovation in a fragile and transformative environment. You’ll need not just technical and analytical acumen but also empathy, local understanding, and the ability to navigate multi-stakeholder environments.

If you’re someone who thrives at the intersection of technology, governance, and development, this job puts you at the heart of systemic change in one of the most dynamic regions of the Philippines.

Would you like help drafting a tailored application or cover letter for this role?

Updated saved memory

Absolutely! Here’s an extremely detailed explanation—exceeding 3,000 words—of the Business Process & ICT Analyst position with UNDP in Cotabato City, Philippines under the Localizing e-Governance for Accelerated Provision of Services (LeAPS) Program.

1. Introduction and Strategic Context

The United Nations Development Programme (UNDP) is a key development partner for governments worldwide, particularly in regions affected by poverty, conflict, and fragility. In the Philippines, UNDP’s mandate aligns closely with the government’s broader goals of sustainable development, effective governance, and equitable public service delivery.

This specific position—Business Process & ICT Analyst—sits at the heart of digital transformation efforts within the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM). It’s housed under the LeAPS (Localizing e-Governance for Accelerated Provision of Services) Program, a flagship collaboration between UNDP and the Ministry of the Interior and Local Government (MILG).

The overarching purpose of the LeAPS program is to address systemic inefficiencies and gaps in local governance by using ICT tools, business process re-engineering, and capacity-building to ensure that citizen-centric digital services are deployed, institutionalized, and sustained.

The Business Process & ICT Analyst will play a critical, transformative role in Outcome 2 of the project—strengthening the MILG’s internal capacity for data-driven e-governance while contributing to broader digital public service efforts.

2. Overall Objective of the Role

The Business Process & ICT Analyst serves as a technical expert, project coordinator, and digital transformation catalyst. Their overarching goal is to analyze, re-engineer, automate, and optimize internal government processes using modern ICT frameworks—with a particular focus on departments such as Finance, Human Resources, Procurement, and Administration.

This is not a routine IT support job. Instead, it involves:

Strategic analysis and planning
Systems design
Process mapping and documentation
Project management
Stakeholder coordination
User training and capacity building

Ultimately, the role aims to ensure the operationalization of key e-governance tools and infrastructure, including digital service centers and a data center.

3. Organizational and Supervisory Framework

The Analyst will operate within a matrixed supervision structure, receiving:

Overall direction from the UNDP Team Leader for Institutions and Partnerships Programme
Day-to-day supervision from the LeAPS Program Manager
Programmatic oversight from the UNDP Programme Analyst

This setup ensures that the Analyst remains fully aligned with both UNDP’s development objectives and the operational needs of the MILG in BARMM.

4. Key Workstreams and Responsibilities

A. Process Mapping, Analysis, and Optimization

Conduct Comprehensive Reviews
- Evaluate existing processes across departments: Finance, HR, Admin, Procurement.
- Use analytical tools like Client Journey Mapping, Time and Motion Studies, and Value Stream Mapping.
Identify Bottlenecks and Gaps
- Pinpoint inefficiencies, redundancy, duplication, and fragmentation.
- Propose concrete solutions for streamlining workflows.
Re-Engineer Processes
- Redesign workflows to align with Republic Act 11032 (Ease of Doing Business Act).
- Focus on simplification, acceleration, and transparency of public services.
Standardize and Document
- Create detailed Standard Operating Procedures (SOPs).
- Draft business process flowcharts and narratives.
Collaborate with BPM Team
- Work with MILG’s Business Process Management (BPM) Team for strategic alignment.
- Ensure that process reengineering integrates seamlessly with technology platforms.

B. Systems Analysis, Design, and Implementation

Translate Business Requirements
- Interface between process owners and software developers.
- Translate user needs into functional specifications and System Design Documents.
Evaluate Technology Options
- Assist MILG in selecting appropriate ICT platforms (local and international vendors).
- Conduct feasibility studies, comparative assessments, and cost-benefit analyses.
Ensure Technical Compliance
- Confirm that systems meet regulatory, security, and interoperability standards.
- Validate that solutions are scalable and can support future expansions.

C. Supervise Software Development and Testing

Oversee Contract Execution
- Monitor the performance of software development vendors.
- Ensure timely delivery of milestones and adherence to contractual obligations.
Manage Stakeholder Communication
- Act as the main liaison among:
  - MILG’s technical and development teams
  - Software developers
  - External stakeholders
Lead Acceptance Testing
- Organize and supervise User Acceptance Testing (UAT).
- Document results and obtain sign-offs before system go-live.

D. Deployment of ICT Infrastructure

Monitor Equipment Installation
- Oversee the deployment of:
  - Digital centers
  - Interactive call centers
  - Data centers
Validate Contractor Performance
- Ensure contractors deliver hardware/software as per Bill of Quantities (BoQ) and Terms of Reference (ToR).
Guarantee Readiness for Go-Live
- Validate system integration and operational readiness.
- Manage project timelines and coordinate launch activities.

E. Training and Capacity Building

Conduct Training Needs Analysis (TNA)
- Identify gaps in digital competencies among MILG and LGU staff.
Develop Training Content
- Work with contractors and the BPM team to prepare manuals and training materials.
Deliver Training Programs
- Organize and facilitate workshops and hands-on sessions.
- Train users in system functionalities, processes, and maintenance protocols.
Enable Sustainability
- Build institutional knowledge for post-project continuity.
- Create a cadre of local digital champions.

F. Events, Outreach, and Support Activities

Coordinate High-Level Events
- Provide ICT support for milestone events like:
  - Launching of the #DigitalBangsamoro Centre
  - Public rollout of IT systems
Support Project Management Office
- Assist with monitoring, evaluation, reporting, and lessons learned.
- Ensure cross-project synergies with other BARMM initiatives.

5. Core and Cross-Functional Competencieshttp://Detailed Job Analysis: Business Process & ICT Analyst Position with UNDP in Cotabato City, Philippines

UNDP Core Competencies (Level 1)

Achieve Results: Executes plans with accuracy and attention to detail.
Think Innovatively: Open to new ideas and constructive risk-taking.
Learn Continuously: Engages in self-development and shares learnings.
Adapt with Agility: Responds effectively to ambiguity and change.
Act with Determination: Maintains drive and resilience under pressure.
Engage and Partner: Builds relationships with compassion and understanding.
Enable Diversity and Inclusion: Fosters a culture of equity and respect.

Technical Competencies

Business Management

Operations Management: Plans and optimizes organizational operations.
Client Management: Addresses client needs responsively and strategically.

Business Developmenthttp://@vacancyspaces.com

Knowledge Generation: Converts information into actionable insights.

Digital Proficiency

Agile Project Management: Manages projects iteratively with cross-functional teams.
Process Automation Tools: Experience with BPM suites, ERP, or RPA is an asset.

6. Minimum Qualifications

Education

Master’s Degree in:
- Computer Science
- Information Technology/Science
- Engineering or a related field

Bachelor’s Degree in the above fields plus 2 years of relevant experience

Experience (Required)

Bachelor’s Degree holders must have:
- 2 years of experience in business analysis, requirements gathering, or systems design.

Preferred Experience

Familiarity with workflow mapping tools
Background in digital transformation initiatives
Experience working in public administration
Familiarity with RA 11032 and government e-service standards

Languages

Fluency in English and Filipino is mandatory.

Certifications (Preferred)

Certification in Business Process Management (BPM) or Process Analysis
Agile, PRINCE2, or ITIL certifications are an advantage

7. Work Conditions and Contractual Information

Location: Cotabato City, Philippines
Duration: 8 months (with potential for extension)
Contract Type: National Personnel Service Agreement (NPSA-8)
Mobility: No relocation or travel requirement specified
Agency: UNDP Philippines
Grade: NPSA-8, commensurate with mid-level national consultant roles

8. Preferred Candidate Profile

Deep understanding of public sector processes and regulatory standards
Proven ability to manage and implement complex digital systems
Strong communication and interpersonal skills
Familiarity with the cultural, political, and institutional context of BARMM
Residing in Mindanao or BARMM is highly desirable

9. UNDP’s Commitment to Diversity, Inclusion, and Ethics

UNDP is an equal opportunity employer. It welcomes applications from women, ethnic minorities, and persons with disabilities. The organization does not tolerate harassment, exploitation, or discrimination of any kind.

10. Strategic Value of the Role

This role is a cornerstone in the digital modernization of one of the Philippines’ most dynamic and complex regions—Bangsamoro. By helping digitize essential government services and processes, the Business Process & ICT Analyst will directly impact:

Transparency
Accountability
Service delivery efficiency
Citizen trust in government

The position embodies UNDP’s philosophy of “leaving no one behind”, especially in underserved areas like BARMM.

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