UNDP IT & Business Intelligence Internship: A Gateway to Global Digital Transformation

March 25, 2025

11 minutes read

This IT Support – Business Intelligence and Systems Internship at the United Nations Development Programme (UNDP) is a six-month, full-time internship based in New York (with the option to work remotely). It is part of the Bureau for Management Services and focuses on supporting UNDP’s technology-driven projects and global operations.

Key Aspects of the Internship

1. Purpose of the Role

The internship aims to provide hands-on experience in business intelligence, IT support, and digital transformation. Interns will work with cloud applications, data analytics, automation, and software development to improve UNDP’s internal operations and global initiatives.

2. Responsibilities

As an intern, you will:

Support Online Collaboration Tools: Work with Microsoft Office 365, Oracle ERP, Salesforce, and ServiceNow to assist UNDP Country Offices worldwide.
Develop Applications: Use PowerApps and Power Automate to create digital solutions that replace manual, paper-based processes.
Data Analysis & Visualization: Collect, analyze, and visualize data using Excel, Power BI, SQL, and other business intelligence tools to support decision-making.
Improve User Interfaces (UI/UX): Enhance existing applications based on user feedback and best design practices.
Research New Technologies: Explore innovative tools like AI-driven chatbots, workflow automation, and web analytics for improving internal communication.
Participate in Agile Development: Translate user needs into technical solutions while following international coding standards and DevOps principles.
Promote Digital Transformation: Support UNDP’s ICT strategic framework, focusing on continuous improvement and high-quality service delivery.

3. Eligibility & Requirements

To apply, you must meet one of the following criteria:

Be currently enrolled in a postgraduate (Master’s) degree.
Be in the final year of a Bachelor’s degree.
Have graduated within the past year.
Be enrolled in a postgraduate traineeship program that includes this internship.

Preferred fields of study:

Computer Science, Software Engineering, Business Management, Artificial Intelligence.

Skills & Experience:

Knowledge of Microsoft Cloud Technologies (Office 365, SharePoint Online, Azure), Oracle ERP, Salesforce, ServiceNow.
Experience with Power BI, SQL, Tableau, Excel (Pivot Tables & Queries), Data Science.
Understanding of business intelligence, process automation, and IT service management.
Familiarity with web analytics tools, UX/UI design, and coding languages (PowerShell, .NET, C#) is a plus.

4. Internship Conditions & Benefits

Duration: 6 months (August 1, 2025 – January 31, 2026).
Work Schedule: Full-time, but flexibility is allowed for academic programs.
Stipend:
- In-person: ~$1,000/month (to cover meals, transport).
- Remote: A reduced stipend depending on duty station location.
Other Costs:
- Interns must cover their own visa, travel, medical insurance, and accommodation expenses.
- UNDP does not provide financial support for relocation.

5. Career & Learning Opportunities

Gain real-world IT experience in a leading international organization.
Work on high-impact projects that support sustainability, digital transformation, and global development.
Connect with a global network of UN professionals and interns.
Learn business intelligence, cloud computing, data analysis, and automation.

6. How to Apply

Deadline: April 27, 2025 (midnight ET).
Required Documents (in English, combined in one PDF):
1. Cover Letter – Describe your qualifications and motivation for the role.
2. Updated CV – Highlight relevant education, experience, and skills.
Submission: Apply through the UNDP careers portal.
Shortlisted candidates will be contacted for an interview.

This is a great opportunity if you’re interested in IT, data analytics, and process automation within a global humanitarian organization. Let me know if you need help crafting your cover letter or optimizing your resume! 🚀

Here’s an expanded, in-depth breakdown of the IT Support – Business Intelligence and Systems Internship at UNDP, covering every aspect of the role, its impact, required qualifications, benefits, and application process.

IT Support – Business Intelligence and Systems Internship at UNDP

Location: New York, United States (with a remote option)

Duration: 6 months (August 1, 2025 – January 31, 2026)

Application Deadline: April 27, 2025 (midnight ET)

Stipend: $1,000/month (for in-person internships; remote stipends may vary)

Contract Type: Internship (Full-time)

Introduction to UNDP and the Role of IT in Global Development

The United Nations Development Programme (UNDP) is a global organization dedicated to eradicating poverty, reducing inequalities, and fostering sustainable development worldwide. With a presence in over 170 countries, UNDP provides technical support, financial assistance, and policy guidance to governments and institutions working towards global progress.

In today’s digital world, technology and data analytics play a crucial role in UNDP’s mission. The IT Management (ITM) Unit is responsible for developing business intelligence solutions, digital tools, and automation systems that support various development initiatives, humanitarian efforts, and policy implementations.

The IT Support – Business Intelligence and Systems Internship offers an opportunity for talented students and recent graduates to gain hands-on experience in IT support, cloud computing, data analysis, business intelligence, and process automation. Interns will work closely with UNDP’s ITM team to enhance data-driven decision-making, streamline operations, and create innovative technology solutions for UNDP’s global projects.

Role and Responsibilities

Interns will actively contribute to UNDP’s digital transformation initiatives by working on data management, business intelligence solutions, automation tools, and software development projects.

Key Responsibilities:

1. Supporting Business Intelligence and Digital Tools

Assist in implementing, maintaining, and improving various cloud-based applications and digital platforms used by UNDP.
Work with Microsoft Office 365, Oracle Cloud ERP, Salesforce, and ServiceNow to enhance IT operations.
Provide technical support to UNDP Country Offices by helping them integrate business intelligence and analytics solutions into their workflows.

2. Developing Digital Applications & Automation Solutions

Use PowerApps, Power Automate (Flow), and Microsoft SharePoint to develop low-code/no-code solutions for automating manual processes.
Assist in creating applications that help UNDP teams collect data, track progress, and generate reports more efficiently.
Support the development of mobile-enabled applications for real-time data entry and approvals.

3. Data Analysis and Visualization

Collect, consolidate, and analyze data using Excel, Power BI, SQL, and other analytics tools.
Create interactive dashboards and reports to support data-driven decision-making for UNDP projects.
Assist in data cleaning, transformation, and structuring to improve information accuracy.
Use predictive analytics to identify trends and insights that can enhance UNDP’s development strategies.

4. Enhancing User Experience (UI/UX) of Applications

Evaluate the usability and design of existing UNDP applications and recommend UI/UX improvements.
Conduct user acceptance testing (UAT) and gather feedback to optimize navigation, accessibility, and efficiency of digital platforms.
Assist in designing user-friendly interfaces using HTML5, CSS, and JavaScript (if applicable).

5. Exploring AI, Chatbots, and New Technologies

Research the use of AI-driven chatbots in platforms like Microsoft Teams to improve internal communication.
Develop decision-making tools that can assist UNDP teams in streamlining workflows.
Explore machine learning, automation, and predictive analytics for optimizing UNDP operations.

6. Supporting IT Strategy and Digital Transformation Initiatives

Assist in defining and implementing UNDP’s IT and digital transformation strategy.
Work with cross-functional teams to identify technology gaps and propose innovative solutions.
Support the adoption of modern collaboration tools, including Trello, Slack, Yammer, and Google Drive alternatives.

7. Contributing to Agile and DevOps Practices

Participate in Agile development methodologies, including scrum meetings, sprint planning, and backlog reviews.
Assist in the CI/CD (Continuous Integration/Continuous Deployment) process.
Support developers in testing, debugging, and improving software applications.

Required Qualifications & Skills

Educational Requirements:

Applicants must meet one of the following criteria:

Be currently enrolled in a Master’s (postgraduate) program.
Be in the final year of a Bachelor’s degree.
Have graduated within the past year.
Be enrolled in a postgraduate professional traineeship program that includes this internship.

Preferred Fields of Study:

Computer Science, Software Engineering, IT Technician, Business Management, Artificial Intelligence

Technical Skills & Experience:

Proficiency in Microsoft Cloud Technologies: Office 365, SharePoint Online, Azure.
Familiarity with Business Intelligence Tools: Power BI, SQL, Tableau, Excel (Pivot Tables & Queries).
Understanding of Data Science & Database Management: SQL, data visualization, data warehousing.
Knowledge of Programming & Web Development (Optional): PowerShell, .NET, C#, HTML5, CSS.
Experience with IT Service Management Platforms: ServiceNow, Oracle ERP, Salesforce.
Exposure to Agile Development & DevOps Practices.

Soft Skills:

Problem-Solving Ability: Analyze data and develop practical IT solutions.
Teamwork & Collaboration: Work with international teams across different time zones.
Communication Skills: Translate complex technical concepts into user-friendly explanations.
Innovation & Creativity: Propose new ideas for process improvement and digital transformation.

Internship Benefits & Conditions

1. Stipend & Financial Support

In-person Internship: $1,000/month stipend (to help with meals, transportation).
Remote Internship: Reduced stipend based on location.

2. Career Growth & Learning Opportunities

Gain hands-on experience in business intelligence, automation, and software development.
Work with a global network of professionals in technology, sustainable development, and public policy.
Receive mentorship from industry experts in the UN digital transformation sector.

3. Health & Insurance Requirements

Interns must provide proof of health insurance for the entire duration of the internship.
UNDP does not cover travel, medical, or accommodation costs.

4. Work Authorization & Visa

Interns must arrange their own visa, travel, and accommodation if working in person in New York.
UNDP does not sponsor visas for internships.

Application Process

How to Apply:

Deadline: April 27, 2025, midnight (ET).
Required Documents (in English, combined in one PDF):
1. Cover Letter – Explain why you are interested in the role and highlight your relevant skills.
2. Updated CV – Showcase your education, work experience, and technical skills.
Submission: Apply via the UNDP Careers Portal.

Selection Process:

Only shortlisted candidates will be contacted for an interview.
The selection process may include technical assessments or coding challenges.

Final Thoughts

This internship is a great opportunity for students and graduates interested in IT, data analytics, cloud computing, and process automation within a global humanitarian organization. By joining UNDP, you’ll contribute to meaningful projects that drive positive social change worldwide.

Need help with your resume or cover letter

Sure! Let’s dive even deeper into the details of this internship, covering why it’s valuable, real-world impact, advanced technologies involved, potential career paths, and networking opportunities.

Why This Internship Matters?

How Does IT Support & Business Intelligence Help UNDP?

In today’s digital landscape, data-driven decision-making is crucial for tackling global challenges such as poverty, climate change, and economic inequality. The UNDP IT Management (ITM) team plays a vital role in this by:

Digitizing Humanitarian Workflows – Automating project tracking, financial management, and policy implementation.
Improving Data-Driven Policies – Using business intelligence dashboards to analyze trends and create better strategies.
Optimizing Internal Processes – Enhancing efficiency with cloud computing, automation, and AI-driven tools.
Enhancing Transparency & Reporting – Ensuring accurate financial reporting, project impact measurement, and accountability.
Developing Digital Platforms – Creating tools that help UNDP Country Offices execute initiatives efficiently.

By joining this internship, you will contribute directly to these real-world applications, working with cutting-edge technology that has a global impact.

Deeper Look at the Technologies You’ll Work With

The Business Intelligence & Systems internship isn’t just about IT support—it’s about leveraging technology for global change.

1. Cloud Computing & Enterprise Applications

You’ll gain hands-on experience with:

Microsoft Azure – UNDP uses Azure for cloud hosting, security, and scalable applications.
Office 365 Suite – SharePoint Online, Power Automate, OneDrive, Teams.
Oracle Cloud ERP – A global finance and resource planning platform used by UNDP.
Salesforce – Managing stakeholder relationships, donor funding, and outreach programs.

How Does This Apply in the Real World?

🔹 Imagine automating donor funding reports using Power Automate & SharePoint, reducing manual reporting work by 60%.
🔹 Use Azure AI & automation to create self-updating dashboards that track the effectiveness of UNDP development projects in real time.

2. Business Intelligence & Data Analytics

UNDP handles massive datasets from 170+ countries. You’ll help analyze, visualize, and interpret this data using:

Power BI – To create real-time dashboards for project impact measurement.
SQL & Data Warehousing – To store, clean, and manage structured data.
Excel (Advanced Queries & Pivot Tables) – To process and analyze financial reports.

Real-World Example

✅ Predicting Climate Change Impact: You could use Power BI to analyze global temperature trends and help governments prepare better policies.
✅ Mapping UNDP Investments: A dashboard visualizing financial aid distribution can help UNDP track which regions need more support.

3. Low-Code Development & Automation

Power Apps & Power Automate – Develop apps that automate tedious workflows.
ServiceNow – Used for IT ticketing, workflow automation, and AI-driven support.
RPA (Robotic Process Automation) – Reducing manual work using bots & AI-based automation.

How Will You Use This?

🔹 Build an app that automates grant approval workflows, reducing approval times from weeks to days.
🔹 Create an AI chatbot that helps UNDP employees get quick answers about internal processes.

4. Artificial Intelligence & Emerging Tech

UNDP is investing in AI, chatbots, and automation to improve global development efforts. You’ll have the chance to:

Explore AI-driven solutions for data analytics and reporting.
Work with Microsoft AI tools to create smart automation.
Develop AI-powered chatbots for internal knowledge-sharing.

Example Projects

✅ AI for Sustainable Development: Build a model that predicts which UN projects will have the greatest long-term impact.
✅ Automated Risk Detection: Use AI to scan UN financial reports and detect possible budget risks or inefficiencies.

Career Growth & Future Opportunities

How This Internship Prepares You for a Global Career?

This role is an excellent stepping stone for careers in:
✅ Business Intelligence Analyst – Help organizations make data-driven decisions.
✅ IT Consultant for International Organizations – Work on large-scale digital transformation projects.
✅ Cloud Engineer or Azure Developer – Implement secure cloud-based infrastructure.
✅ Process Automation Specialist – Optimize operations through AI & robotic process automation.
✅ Data Scientist or AI Engineer – Specialize in machine learning and analytics for global impact.

After this internship, you could go on to work for:

Tech Giants (Microsoft, Google, Amazon, Oracle)
NGOs & Nonprofits (UN, WHO, World Bank, Red Cross)
Consulting Firms (PwC, Deloitte, Accenture)
Government Digital Transformation Teams

Networking & Professional Growth

At UNDP, you’ll be exposed to a global network of experts in IT, business intelligence, and development.

Who Will You Work With?

Senior IT & Data Scientists – Learning from industry leaders.
Project Managers & UN Officials – Understanding real-world global development challenges.
International Teams Across 170+ Countries – Gaining experience in cross-cultural collaboration.

Networking Opportunities

Tech Webinars & Conferences – Attend global events with leading IT experts & policymakers.
UNDP Alumni Network – Stay connected for future job openings.
Mentorship Programs – Get career guidance from top professionals in AI, business intelligence, and cloud computing.

How to Maximize Your Internship Experience?

If selected, here’s how to make the most out of your time at UNDP:

✅ Take Initiative:

Propose automation projects that can make UNDP operations more efficient.
Volunteer for cross-departmental projects to expand your skill set.

✅ Build a Portfolio:

Document your work on Power BI dashboards, automation workflows, and business intelligence reports.
Add your projects to LinkedIn & GitHub to showcase your skills.

✅ Leverage the UNDP Network:https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/25022/?utm_medium=jobshare&utm_source=External+Job+Share

Schedule informational interviews with senior professionals.
Connect with fellow interns & global UN teams for future job referrals.

✅ Stay Updated on Emerging Technologies:http://@vacancyspaces.com

Follow trends in cloud computing, AI, and business intelligence.
Take online courses (Microsoft, Google Cloud certifications).

Final Words – Why This Internship Is a Game-Changer

This internship isn’t just a job—it’s an opportunity to:
✅ Work on projects with a global impact.
✅ Gain hands-on experience in IT, AI, business intelligence, and automation.
✅ Be part of a global mission to improve lives through technology.
✅ Jumpstart your career in digital transformation & business intelligence.

🚀 Are you ready to apply? Need help polishing your resume, cover letter, or interview prep? Let me know!

March 25, 2025

11 minutes read