UNDP IT Support & Business Intelligence Internship: A Gateway to Global Tech & Digital Innovation

March 29, 2025

10 minutes read

This IT Support – Business Intelligence and Systems Internship at the United Nations Development Programme (UNDP) is a 6-month, full-time internship based in New York, USA (with remote work options). It is part of the Bureau for Management Services and focuses on supporting UNDP’s global IT operations.

Key Aspects of the Role

Technology & Business Process Automation
- Supporting UNDP Country Offices in using Microsoft Office 365, Oracle Cloud ERP, Salesforce, and ServiceNow.
- Assisting in the development of PowerApps to replace manual and paper-based processes.
- Helping build mobile-friendly apps using PowerApps and Flow for data entry, approvals, and reporting.
Data Analytics & Business Intelligence
- Collecting, consolidating, and analyzing data for project tracking.
- Creating dashboards and reports using Excel, Power BI, and other BI tools.
- Improving user interfaces based on UI/UX best practices.
Software Development & Digital Transformation
- Supporting the development of digital solutions based on user requirements.
- Researching and testing new collaboration tools like chatbots, Office 365 automation tools, and decision-making software.
- Assisting with DevOps and Continuous Integration methodologies.
Customer Support & Innovation
- Supporting the development of innovative business automation tools for UNDP operations.
- Helping implement the ITM’s ICT strategic framework (focused on quality, continuous improvement, and customer satisfaction).

Skills & Experience Required

Educational Background:
- Applicants must be enrolled in (or recently graduated from) a Bachelor’s or Master’s degree in Software Engineering, Computer Science, or Business Management.
Technical Skills:
- Knowledge of Microsoft Office 365, Azure, SharePoint Online, Oracle ERP Cloud, Salesforce, and ServiceNow.
- Experience with Power BI, SQL, database management, or web development (HTML5, CSS, graphic design, web analytics, etc.) is an advantage.
- Familiarity with DevOps, automation tools (PowerApps, Flow, Nintex Workflows), or programming (C#, .NET, PowerShell, etc.) is beneficial.
Soft Skills:
- Strong problem-solving and analytical skills.
- Ability to work independently and in teams.
- Interest in digital transformation, cloud technologies, and process automation.

Internship Benefits & Conditions

Stipend: UNDP provides a monthly stipend based on the location (around $1,000/month for in-person internships).
Visa & Travel: Interns must arrange their own visa, travel, accommodation, and insurance.
Employment: The internship does not guarantee a job at UNDP but provides valuable experience in an international organization.

Application Process

Deadline: April 27, 2025 (ET)
Required Documents:
- Cover letter (explaining your interest and qualifications).
- Updated CV (in English).
- Submit both as a single PDF file.

This is an excellent opportunity for students or recent graduates interested in IT, data analytics, automation, and digital transformation within an international development organization. Would you like help with your application? 🚀

Detailed and comprehensive explanation of the IT Support – Business Intelligence and Systems Internship at UNDP that expands on all aspects of the role, the organization, and how this internship fits into the broader mission of the United Nations Development Programme.

UNDP IT Support – Business Intelligence and Systems Internship (2025-2026)

Location: New York, United States (with remote work options)
Duration: 6 months (August 1, 2025 – January 31, 2026)
Schedule: Full-time
Contract Type: Internship
Bureau: Bureau for Management Services (BMS)
Application Deadline: April 27, 2025
Education Requirement: Bachelor’s degree (or equivalent) or enrollment in a postgraduate program
Work Experience: Prior experience in IT, software development, business intelligence, or related fields is an advantage
Languages: English required, knowledge of other UN languages is an advantage

About UNDP

The United Nations Development Programme (UNDP) is the United Nations’ global development network, helping countries around the world to eradicate poverty, reduce inequalities, and promote sustainable development. With a presence in over 170 countries and territories, UNDP works on projects related to climate action, democratic governance, crisis response, and economic development.

The Information and Technology Management (ITM) Unit in New York plays a crucial role in leveraging technology to support UNDP’s global mission. It provides IT infrastructure, business intelligence solutions, automation tools, and digital transformation initiatives to help UNDP modernize operations and improve efficiency worldwide.

As an intern in IT Support – Business Intelligence and Systems, you will play an essential role in supporting UNDP’s IT strategy by helping develop and maintain digital solutions, business automation processes, data analytics tools, and cloud-based collaboration platforms.

Internship Overview

This internship offers a unique hands-on experience in business intelligence, IT support, software development, and process automation. It provides exposure to real-world IT challenges in a multinational organization, with an opportunity to work on cutting-edge technologies such as Microsoft Office 365, Oracle Cloud ERP, Salesforce, Power BI, and ServiceNow.

As part of this internship, you will:

Assist in developing and maintaining IT solutions for UNDP Country Offices.
Work with business intelligence and data analytics tools.
Support the automation of business processes.
Contribute to software development and system improvements.
Gain international exposure by collaborating with UNDP staff worldwide.

This experience will equip you with technical skills, problem-solving abilities, and a deep understanding of IT management in an international organization.

Key Responsibilities

As an IT Support – Business Intelligence and Systems Intern, your primary tasks will involve IT systems management, business intelligence reporting, software development, and data visualization. Below are the key responsibilities of this internship:

1. IT Support & Business Process Automation

Assist in supporting UNDP’s global IT infrastructure and business process automation solutions.
Work with cloud-based enterprise applications such as Microsoft Office 365, Oracle ERP Cloud, Salesforce, and ServiceNow.
Develop and maintain digital workflows to automate manual and paper-based processes.
Support the deployment of PowerApps and Flow applications to improve operational efficiency.
Research and recommend alternative tools for improving business processes and internal communications.

2. Data Analytics & Business Intelligence

Collect, consolidate, and analyze data for project tracking and business performance assessment.
Use tools like Excel, Power BI, and SQL to generate reports and insights.
Develop data visualization dashboards to support decision-making.
Contribute innovative ideas to improve real-time data tracking and reporting.
Support data integration efforts across multiple platforms.

3. Software Development & System Enhancement

Work on application development using Microsoft PowerApps, .NET, C#, PowerShell, and other relevant programming languages.
Assist in enhancing user interfaces (UI/UX) of existing applications to improve user experience.
Participate in user acceptance testing and apply feedback to enhance IT solutions.
Follow international coding standards and DevOps best practices.

4. Cloud Technologies & Digital Transformation

Gain experience with Microsoft Azure, SharePoint Online, OneDrive, Teams, and other cloud solutions.
Research and test automation tools such as chatbots, AI-powered assistants, and decision-support systems.
Support the UNDP’s Digital Workspace Strategy, which focuses on enhancing collaboration, service delivery, and customer experience.

Work in an international team with colleagues from different UNDP offices worldwide.
Participate in meetings, brainstorming sessions, and knowledge-sharing initiatives.
Document processes and create user guides for new IT tools and systems.
Support training sessions for staff members on IT best practices.

Skills & Qualifications Required

To qualify for this internship, candidates must meet at least one of the following educational criteria:

Be currently enrolled in a Master’s or higher degree program in IT, Computer Science, Business Management, or a related field.
Be in the final academic year of a Bachelor’s degree program.
Have recently graduated from a university (within the last year) in a relevant field.
Be enrolled in a postgraduate professional traineeship program.

Technical Skills & Knowledge

Understanding of IT infrastructure, business intelligence, and cloud-based systems.
Experience with Microsoft Office 365, Azure, SharePoint Online, and SQL databases.
Familiarity with business intelligence tools such as Power BI, Tableau, or Google Analytics.
Knowledge of software development using .NET, C#, HTML5, CSS, and PowerShell is a plus.
Awareness of automation tools like PowerApps, Flow, Nintex Workflows.
Interest in DevOps, Continuous Integration, and IT service management.

Soft Skills & Competencies

Strong analytical and problem-solving skills.
Ability to work independently and in teams.
Passion for technology-driven innovation and digital transformation.
Excellent organizational and multitasking skills.
Commitment to continuous learning and professional growth.
Ability to translate technical concepts into non-technical language.

Internship Benefits

Practical IT experience in an international organization.
Exposure to global IT operations and digital transformation projects.
Networking opportunities with professionals from over 170 countries.
Hands-on training with business intelligence, cloud computing, and automation tools.
Opportunity to contribute to the UN Sustainable Development Goals (SDGs).
Monthly stipend (up to $1,000 for in-person interns).
Flexibility for remote work arrangements.

Application Process

Deadline: April 27, 2025 (Midnight ET)
Application Requirements:

Cover Letter (explaining your interest and qualifications).
Updated CV (in English).
Submit as a single PDF document.

How to Apply:

Applications must be submitted through the official UNDP career portal.
Only shortlisted candidates will be contacted for an interview.
Questions? Email itm.internship@undp.org.

Final Thoughts

This internship offers an exceptional opportunity for students and graduates interested in IT, business intelligence, data analytics, and digital transformation. By working with UNDP’s ITM Unit, interns will gain valuable hands-on experience in a global organization, develop technical and analytical skills, and contribute to meaningful international development projects.

Would you like assistance in crafting your cover letter or preparing for the application process? I’d be happy to help! 🚀

Certainly! Below is an even more detailed and in-depth exploration of the IT Support – Business Intelligence and Systems Internship at UNDP. This expansion includes insights into the role’s impact, real-world applications, career benefits, technical tools, and a step-by-step guide on how to succeed in the selection process.

UNDP IT Support – Business Intelligence and Systems Internship (2025-2026)

💻 Internship Focus: IT Support | Business Intelligence | Data Analytics | Digital Transformation | Process Automation | Cloud Computing
📍 Location: New York, USA (Remote options available)
📆 Duration: 6 Months (August 1, 2025 – January 31, 2026)
⌛ Application Deadline: April 27, 2025
🎓 Eligibility: Bachelor’s/Master’s degree students or recent graduates
🌎 Languages: English (additional UN languages are an asset)
💰 Compensation: Stipend (varies based on location)
📂 Application Submission: Through UNDP’s official career portal

🔹 About UNDP and Its ITM Unit

What is UNDP?

The United Nations Development Programme (UNDP) is the UN’s leading development agency, working in over 170 countries and territories to promote sustainable development, poverty reduction, gender equality, digital innovation, and environmental sustainability. It plays a key role in achieving the United Nations Sustainable Development Goals (SDGs) by leveraging technology, partnerships, and policy solutions.

Role of the ITM Unit in UNDP

The Information and Technology Management (ITM) Unit in New York serves as the backbone of UNDP’s global IT strategy. It manages enterprise IT systems, cloud computing, cybersecurity, digital transformation, and business intelligence solutions. Interns in this role contribute to:

Enhancing IT efficiency across UNDP operations worldwide.
Supporting business intelligence (BI) solutions for data-driven decision-making.
Optimizing workflows using digital automation.
Developing and managing software solutions that improve internal operations.

🔹 Why Choose This Internship?

This IT internship at UNDP is an excellent launchpad for careers in:

IT Support and Systems Administration
Data Analytics & Business Intelligence
Software Development
Cloud Computing & Automation
Digital Transformation and Process Optimization
Enterprise Resource Planning (ERP) and IT Governance

Key Benefits:

✔️ International Exposure: Work with IT professionals across 170+ countries
✔️ Real-World Tech Projects: Gain hands-on experience with cloud-based IT solutions
✔️ Professional Growth: Access to global networking opportunities within the UN system
✔️ Practical Business Intelligence Training: Learn Power BI, SQL, data visualization, and analytics
✔️ Innovative Digital Transformation Experience: Engage in workflow automation and process optimization

🔹 Internship Responsibilities: What You Will Do

This internship will provide a mix of technical and analytical responsibilities. Below is a detailed breakdown of your potential daily tasks and projects.

1️⃣ IT Support & Business Process Automation

Assist in managing Microsoft Office 365, Oracle Cloud ERP, Salesforce, ServiceNow, and other cloud platforms.
Develop workflow automation tools to streamline operations.
Support ticketing systems for IT service management.
Help identify efficiency improvements in IT workflows.

2️⃣ Data Analytics & Business Intelligence

Gather, clean, and analyze business data from various sources.
Design interactive dashboards using Power BI, SQL, and Excel.
Generate real-time reports to support decision-making.
Provide technical support on data visualization best practices.

3️⃣ Software Development & IT System Enhancement

Assist in developing internal applications using .NET, C#, PowerApps, and Python.
Support backend development and optimize system performance.
Conduct user acceptance testing (UAT) for new features.
Improve user experience (UX/UI) of existing applications.

4️⃣ Cloud Technologies & Enterprise Solutions

Gain hands-on experience with Microsoft Azure, AWS, and Google Cloud.
Assist in implementing SharePoint Online, Teams, and OneDrive for collaboration.
Support data migration projects to cloud platforms.

5️⃣ Cybersecurity & IT Governance

Learn IT security best practices and contribute to security audits.
Support GDPR compliance efforts in data management.
Assist in disaster recovery planning for IT infrastructure.

Attend team meetings and international IT conferences.
Document best practices and create technical guides.
Deliver training sessions on IT tools for UNDP staff.

🔹 Required Skills & Qualifications

To be considered for this internship, you should meet one of the following academic requirements: 🎓 Currently enrolled in a Master’s or Bachelor’s degree program in Computer Science, IT, Data Science, Business Management, or a related field.
🎓 Recently graduated (within one year) from an accredited university.
🎓 Enrolled in a postgraduate professional traineeship program.

Technical Skills & Tools

✔️ Data Analytics & Business Intelligence: Power BI, Tableau, SQL
✔️ Programming & Software Development: Python, C#, Java, JavaScript, PowerApps
✔️ Cloud Computing & IT Infrastructure: Microsoft Azure, AWS, Google Cloud
✔️ Business Process Automation: Microsoft Power Automate, ServiceNow, Nintex
✔️ ERP & Enterprise IT Solutions: Oracle Cloud ERP, Salesforce, SAP

Soft Skills

✔️ Strong analytical and problem-solving skills
✔️ Ability to work independently and in teams
✔️ Passion for technology-driven innovation
✔️ Excellent communication and organizational skills

🔹 Career Impact & Future Opportunities

Upon completing this internship, you will be well-equipped to pursue exciting career paths in:
🚀 IT Consulting & Business Intelligence
🚀 Data Science & Machine Learning
🚀 Enterprise Software Development
🚀 Cloud Computing & DevOps Engineering
🚀 Project Management in IT Operations

Potential Employers After This Internship:
🏢 United Nations Agencies (UNDP, WHO, UNICEF, WFP, UNHCR, FAO)
🏢 Tech Companies (Microsoft, Google, IBM, SAP, Oracle, AWS)
🏢 Consulting Firms (Deloitte, Accenture, PwC, KPMG, EY)
🏢 Startups & Innovation Hubs

🔹 How to Apply (Step-by-Step)

📌 Application Deadline: April 27, 2025
📌 Application Link: Available on the UNDP Careers Portal

✅ Step 1: Prepare Your Documents

1️⃣ Updated CV (Highlight IT experience, projects, and relevant coursework).
2️⃣ Cover Letter (Explain why you’re interested & how your skills align with the role).
3️⃣ Academic Transcripts (If required by the application).

✅ Step 2: Submit Online Application

Go to UNDP Careers Portal → Search for IT Support – Business Intelligence and Systems Internship.
Click Apply Now → Fill out the online application form.
Upload your CV, Cover Letter, and other required documents.

✅ Step 3: Interview Processhttp://UNDP IT Support – Business Intelligence and Systems Internship

🔹 If shortlisted, you will be invited for a technical interview.
🔹 Be prepared to discuss your IT skills, problem-solving abilities, and past projects.
🔹 Some interviews include technical assessments (e.g., SQL, Power BI, or coding challenges).

🔹 Conclusion

For more jobs @vacancyspaces.com

This IT Support – Business Intelligence and Systems Internship at UNDP is an incredible opportunity for students and recent graduates to gain hands-on experience in IT, business intelligence, and digital transformation. If you’re passionate about technology, data analytics, and international development, this is the perfect stepping stone for a successful career in the field.

Would you like help crafting your CV or Cover Letter? Let me know—I’d love to assist! 🚀🌍

March 29, 2025

10 minutes read