Comprehensive Guide to the ICT Analyst, Service and Identity Management Role at UN Volunteers

March 24, 2025

11 minutes read

ICT Analyst, Service and Identity Management position with the United Nations Volunteers (UNV) program in Bonn, Germany. The role focuses on managing IT services, identity management, cybersecurity, and cloud infrastructure as part of UNV’s digital strategy for 2022-2025. Here’s a more detailed breakdown of the job responsibilities and requirements:

Key Responsibilities

1. Service Management

Support the implementation of ICT infrastructure projects in line with corporate technology standards.
Assist in migrating systems to Microsoft 365 E5 and implementing Microsoft Viva Suite (a workplace communication and management platform).
Manage user identities and access permissions across multiple systems (Active Directory, Entra ID, B2C, Office 365, Salesforce).
Monitor Office 365 license usage to ensure compliance and cost-effectiveness.
Provide IT support for users, including troubleshooting for desktops and managing IT requests.

2. Hybrid Cloud Datacenter Management

Install and maintain ICT server infrastructure (Windows & Linux).
Administer Directory Services, including DNS, DHCP, Postfix, and identity management.
Manage Azure cloud infrastructure, including cost monitoring and configurations.
Maintain firewalls, routers, VPNs, and cybersecurity measures.
Ensure proper documentation and change control procedures.

3. Business Continuity & Cybersecurity

Implement and manage IT security systems, including firewalls, antivirus, intrusion prevention systems (IPS), web filtering, and vulnerability scans (Nessus).
Help develop data privacy policies and ensure the protection of electronic corporate information.
Support disaster recovery planning to ensure UNV’s IT services can continue operating in case of failures or cyber threats.

4. Institutional Support

The ICT Analyst will work under the direct supervision of the ICT Infrastructure Team Lead and collaborate with UNDP IT teams.
Will also assist in improving IT policies, monitoring digital workspace performance, and ensuring security best practices.

Required Qualifications

Education

A Master’s degree in IT, Computer Science, or a related field (no experience required), OR
A Bachelor’s degree in the same fields with at least two (2) years of relevant experience.

Work Experience

If you have a Master’s degree, no prior experience is required.
If you have a Bachelor’s degree, you must have at least 2 years of experience in Hybrid Cloud operations, IT infrastructure, and system/network administration.

Technical Skills (Required)

Experience with Azure, VMware, HyperV, Linux & Windows Server environments.
Knowledge of identity management systems (LDAP, Active Directory, Entra ID).
Familiarity with Cisco LAN/WAN networks and storage systems (SAN/NAS).
ITIL & Cisco certifications are required.

Preferred Skills (Optional but Beneficial)

Certifications in Azure, Security, Identity Management are an advantage.
Experience with Microsoft Entra ID (formerly Azure Active Directory) and Microsoft B2C is desirable.

Job Conditions

Contract Type: 1-year (IPSA-8 level, under UNDP’s contract system).
Location: Bonn, Germany (No mobility required).
Work Schedule: Full-time.
Language Requirement: Fluency in English is mandatory.

Why This Job Matters?

This role directly supports UNV’s digital transformation strategy by modernizing IT services, ensuring cybersecurity, and improving identity management.
It offers the opportunity to work with global IT infrastructure and cloud solutions in a United Nations environment.
You will be involved in high-impact IT projects that support UN operations and volunteerism worldwide.

Would you like help tailoring your application or understanding if you are a good fit for the job? 😊

Here’s a comprehensive explanation of the ICT Analyst, Service and Identity Management position at UN Volunteers (UNV), Bonn, Germany.

ICT Analyst, Service and Identity Management – A Comprehensive Guide

Introduction to the Role

The United Nations Volunteers (UNV) programme, a part of the United Nations Development Programme (UNDP), is responsible for promoting volunteerism and providing operational support to peace and development initiatives worldwide. To ensure efficient and secure digital operations, UNV relies on a robust ICT (Information and Communications Technology) infrastructure.

As part of UNV’s digital transformation strategy (2022-2025), the organization is modernizing its IT systems, strengthening cybersecurity measures, and improving service and identity management. To achieve these goals, UNV seeks an ICT Analyst, Service and Identity Management to support various ICT initiatives, including cloud migration, digital workspaces, and cybersecurity improvements.

The ICT Analyst will be responsible for ensuring the seamless operation of IT services, managing user identities, and implementing security measures. This role is crucial for maintaining a secure, efficient, and user-friendly digital environment for UNV personnel worldwide.

Detailed Responsibilities of the Role

The ICT Analyst will report directly to the ICT Infrastructure Team Lead and will be responsible for the following key areas:

1. Service Management and User Support

The UNV ICT Infrastructure team is responsible for maintaining a smooth, efficient, and modern digital workplace. The ICT Analyst will play a crucial role in implementing service management processes and supporting end-users.

Service Management & Digital Transformation
- Contribute to the implementation of ICT infrastructure projects that align with UNV’s digital strategy.
- Ensure that all systems comply with corporate IT standards, guidelines, and procedures.
- Support the migration to Microsoft 365 E5, which offers advanced security, compliance, and productivity tools.
- Assist in the implementation of Microsoft Viva Suite, a platform designed to enhance employee experience, learning, and communication.
- Work closely with UNDP IT teams to enhance service delivery and implement global best practices.
Identity & Access Management (IAM)
- Support the management of user identities and permissions across multiple platforms, including Active Directory (AD), Entra ID, B2C, Office 365, and Salesforce.
- Improve user onboarding and offboarding processes to ensure secure access to IT systems.
- Monitor Office 365 licenses to optimize costs and ensure compliance.
- Handle second- and third-level IT support, assisting with troubleshooting and resolving issues related to cloud infrastructure, cybersecurity, and identity management.
User Support & Helpdesk Coordination
- Act as a technical expert for IT-related issues affecting UNV personnel.
- Collaborate with the ICT Help Desk team to provide advanced troubleshooting and issue resolution.
- Guide users on best practices for IT security and service management.

2. Hybrid Cloud Datacenter Management

The UNV ICT team operates a hybrid cloud infrastructure, which includes both on-premise and cloud-based systems. The ICT Analyst will be responsible for ensuring the reliability, security, and efficiency of these systems.

Cloud Infrastructure & Datacenter Operations
- Plan, install, and maintain ICT server infrastructure, including Windows and Linux servers.
- Administer directory services, including DNS, DHCP, and Postfix.
- Oversee Azure cloud services, ensuring that configurations and costs are managed effectively.
- Manage firewalls, routers, switches, VPNs, and other network security components.
- Document configurations, ensuring proper version control and compliance with IT standards.
Cybersecurity & Data Protection
- Implement cybersecurity measures to safeguard UNV’s IT environment from potential threats.
- Maintain firewall configurations, ensuring secure access to internal and cloud-based resources.
- Conduct regular security assessments and implement Intrusion Prevention Systems (IPS), Web Filtering, and Anti-Virus solutions.
- Support data privacy initiatives by implementing policies that comply with international standards on information security.

3. Business Continuity & Disaster Recovery;http://ICT Analyst, Service and Identity Management – UN Volunteers (UNV), Bonn, Germany

Business continuity planning is critical for ensuring that UNV’s ICT operations remain functional in case of cyberattacks, technical failures, or natural disasters. The ICT Analyst will support disaster recovery planning and business continuity initiatives.

Business Continuity Planning (BCP)
- Assist in developing a comprehensive ICT disaster recovery plan.
- Ensure that data backup, redundancy, and failover systems are in place and tested regularly.
- Support risk assessment efforts, identifying vulnerabilities in IT systems.
- Document standard operating procedures (SOPs) for ICT disaster response.
IT Security Compliance & Best Practices
- Implement security policies aligned with ISO 27001 principles.
- Maintain proper documentation of all ICT systems, ensuring clear records of configurations and security controls.
- Train staff on IT security awareness to minimize risks related to cyber threats.

Required Qualifications & Skills

To be considered for this role, candidates must meet the following education and experience requirements:

Education

A Master’s degree in Information Technology, Computer Science, or a related field (no experience required), OR
A Bachelor’s degree in a relevant field with at least 2 years of professional experience in IT infrastructure management.

Work Experience

Candidates with a Master’s degree do not require prior work experience.
Candidates with a Bachelor’s degree must have at least 2 years of relevant experience in hybrid cloud operations, IT infrastructure, system administration, or network management.

Technical Skills (Required)

Cloud Infrastructure Management (Azure, VMware, HyperV).
Identity & Access Management (Active Directory, Entra ID, LDAP).
Network Administration (Cisco LAN/WAN technologies, SAN/NAS storage).
IT Service Management (ITIL Certified).
Cybersecurity & Compliance (Firewall management, data security best practices).

Preferred Certifications & Additional Skills

Azure certifications (Azure Administrator, Azure Security Engineer).
Cisco certifications (CCNP, CCNR).
Security & Identity Management certifications (CISSP, CISM, CISA).
Experience with Microsoft Entra ID & Microsoft B2C is highly desirable.

Language Requirements

Fluency in English is required.

Job Benefits & Career Growth Opportunities

Why Work at UNV?

Global Impact: Support the UN’s mission of volunteerism, peace, and development.
Career Development: Gain experience in enterprise IT infrastructure and cybersecurity.
International Work Environment: Work with a diverse team from different cultural backgrounds.
Competitive Compensation: Enjoy a UN salary package with benefits.

Contract & Location Details

Contract Duration: 1 year (with possible extensions).
Work Location: Bonn, Germany.
Job Schedule: Full-time (No mobility required).

Conclusion

The ICT Analyst, Service and Identity Management role at UNV is a fantastic opportunity for IT professionals to gain hands-on experience with cloud computing, identity management, and cybersecurity in an international organization. The position involves critical IT service management, cloud operations, network security, and business continuity planning.

For candidates with experience in IT infrastructure, cybersecurity, and cloud computing, this role provides a chance to contribute to the UN’s digital transformation strategy while developing valuable skills in a dynamic and mission-driven environment.

Would you like assistance with your application, including CV optimization, cover letter writing, or interview preparation? 😊

Sure! Here’s an even more detailed breakdown of the ICT Analyst, Service and Identity Management position at UN Volunteers (UNV), Bonn, Germany. This expanded explanation will cover all aspects of the role in greater depth, including technical challenges, best practices, impact, future career prospects, and a detailed breakdown of required skills.

ICT Analyst, Service and Identity Management – A Deep Dive

1. Understanding UN Volunteers (UNV) and Its Digital Vision

1.1 Introduction to UNV

The United Nations Volunteers (UNV) programme is an essential component of the United Nations Development Programme (UNDP). It promotes volunteerism for peace and development worldwide by mobilizing professionals in various fields to contribute their expertise. UNV operates in over 150 countries, offering technical, managerial, and humanitarian support to UN agencies, governments, and communities.

1.2 The Role of ICT in UNV’s Digital Transformation

As part of the 2022-2025 UNV Digital Strategy, the organization is focusing on modernizing its IT infrastructure to:

Improve operational efficiency through digital workspaces.
Enhance cybersecurity in an era of increasing digital threats.
Enable cloud-based solutions for scalability and agility.
Strengthen identity and access management (IAM) to ensure secure user access.

To achieve these objectives, UNV is investing in Microsoft 365 E5, Azure cloud services, Microsoft Viva Suite, and advanced cybersecurity frameworks. The ICT Analyst, Service and Identity Management will play a crucial role in implementing and maintaining these technologies.

2. Key Responsibilities and Areas of Impact

2.1 Service Management & User Support

The ICT Analyst will be responsible for ensuring that users across UNV can access IT services seamlessly and securely.

Key Duties:

✅ Implement Service Management Solutions

Improve the user management lifecycle, ensuring secure and efficient access provisioning.
Migrate users to Microsoft 365 E5, enhancing collaboration, security, and compliance.
Support the implementation of Microsoft Viva Suite, which includes Viva Learning, Viva Insights, and Viva Engage.

✅ Identity & Access Management (IAM)

Administer user identities across multiple platforms (Active Directory, Entra ID, B2C, Office 365, Salesforce).
Implement Single Sign-On (SSO) and Multi-Factor Authentication (MFA) to improve security.
Optimize Office 365 license management to reduce costs and ensure compliance.

✅ User Support & Troubleshooting

Provide Level 2 and Level 3 IT support, handling complex technical issues.
Guide users in adapting to new technologies introduced in the digital transformation strategy.

Challenges and Best Practices

Ensuring a smooth user experience while introducing security measures like MFA.
Minimizing downtime when transitioning to cloud-based identity solutions.
Keeping IT policies up-to-date with evolving cybersecurity threats.

2.2 Hybrid Cloud Datacenter Management

UNV operates a hybrid cloud infrastructure, combining on-premise servers and cloud-based resources to provide resilience, scalability, and efficiency.

Key Duties:

✅ Manage Hybrid Cloud Resources

Plan, deploy, and maintain Linux & Windows servers.
Administer DNS, DHCP, Postfix, and directory services.
Oversee Azure cloud infrastructure, ensuring performance and cost-efficiency.

✅ Network & Security Administration

Configure Cisco routers, firewalls, switches, and VPNs for secure connectivity.
Implement Intrusion Prevention Systems (IPS), Anti-Virus solutions, and Web Filtering to protect UNV’s digital assets.
Optimize Virtual Private Network (VPN) solutions for remote connectivity.

✅ Cost & Performance Monitoring

Track Office 365 and Azure usage, identifying cost-saving opportunities.
Document configuration management changes for all newly introduced services.

Challenges and Best Practices

Ensuring high availability for mission-critical IT services.
Managing cloud costs while scaling infrastructure.
Keeping UNV’s global workforce connected with a reliable network infrastructure.

2.3 Cybersecurity, Business Continuity & Disaster Recovery

Given the increasing number of cyber threats targeting global organizations, UNV prioritizes cybersecurity and disaster recovery planning to safeguard its digital environment.

Key Duties:

✅ Implement Cybersecurity Measures

Maintain and improve firewall configurations, endpoint security solutions, and identity protection policies.
Regularly conduct penetration testing and security assessments.
Train staff on cybersecurity best practices, minimizing risks from phishing attacks and social engineering.

✅ Business Continuity & Disaster Recovery (BCP/DRP)

Develop and test UNV’s disaster recovery plan, ensuring quick restoration of IT services.
Implement redundancy solutions for mission-critical systems.
Regularly perform data backups and system recovery simulations.

✅ Compliance & Risk Management

Align cybersecurity policies with ISO 27001 standards.
Maintain documentation of security policies, ensuring compliance with UNDP regulations.

Challenges and Best Practices

Keeping up with evolving cyber threats while ensuring system usability.
Balancing security and convenience for UNV’s diverse workforce.
Conducting security audits without disrupting day-to-day operations.

3. Qualifications & Key Skills Required

3.1 Educational Requirements

📌 Master’s degree in Information Technology, Computer Science, or a related field (no experience required), OR
📌 Bachelor’s degree + 2 years of relevant work experience in IT infrastructure, system administration, or cloud computing.

3.2 Required Technical Skills

✅ Cloud & Server Management

Proficiency in Azure, VMware, HyperV.
Experience with Windows & Linux servers.

✅ Identity & Access Management (IAM)

Strong knowledge of Active Directory, Entra ID, LDAP.
Hands-on experience with SSO, MFA, and B2C authentication.

✅ Network & Security Administration

Experience with Cisco LAN/WAN technologies, VPNs, and firewalls.
ITIL Certification for Service Management.

✅ Cybersecurity & Compliance

Strong understanding of ISO 27001 security principles.
Hands-on experience with firewall configurations, anti-virus solutions, and data protection policies.

3.3 Preferred Certifications & Additional Skills

🎯 Azure certifications (Azure Administrator, Azure Security Engineer).
🎯 Cisco certifications (CCNP, CCNR).
🎯 Security & Identity Certifications (CISSP, CISM, CISA).

4. Career Growth Opportunities & Long-Term Prospects

Why is this role a great opportunity?

✅ Exposure to cutting-edge technologies in cloud computing, cybersecurity, and IAM.
✅ Work in a diverse, international environment with professionals from across the globe.
✅ Opportunity to transition into leadership roles in IT infrastructure, service management, or cybersecurity.
✅ Access to UN career pathways, including opportunities with UNDP, UNICEF, WHO, and other agencies.

Potential Career Paths After This Role

🔹 IT Security Architect (focus on cybersecurity and identity management).
🔹 Cloud Solutions Architect (focus on cloud transformation and DevOps).
🔹 IT Service Manager (focus on IT governance and service management).

Conclusion

The ICT Analyst, Service and Identity Management role at UNV is a highly technical yet mission-driven position that allows professionals to work with advanced cloud, security, and identity management technologies while contributing to a global humanitarian mission.http://@vacancyspaces.com

Would you like assistance with your resume, cover letter, or interview preparation? Let me know, and I’ll be happy to help! 😊

March 24, 2025

11 minutes read