UNDP Communication and Collaboration Engineer Internship (New York, 2025) – Comprehensive Guide

March 19, 2025

12 minutes read

Detailed Explanation of the UNDP Communication and Collaboration Engineer Internship (New York, 2025)

Overview of the Internshiphttp://UNDP Communication and Collaboration Engineer Internship – New York

This internship is an opportunity to work with the United Nations Development Programme (UNDP) in their Information and Technology Management (ITM) Unit in New York. The ITM Unit supports UNDP offices worldwide with ICT solutions (Information and Communication Technology), helping them with networking, collaboration tools, and communication systems.

As an intern, you will work on video conferencing, communication tools like Microsoft Teams and Zoom, and cloud-based phone systems, assisting in maintaining and improving these services for UNDP offices across 170+ countries.

The position is a 6-month, full-time internship running from August 1, 2025, to January 31, 2026.

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Key Responsibilities

You will be involved in the following tasks:

✅ Supporting Telephone and Video Conferencing Systems

Managing telephone and cell phone orders for UNDP offices.
Helping with video conferencing systems and resolving technical issues.
Assisting UNDP staff worldwide in using video conferencing tools like Microsoft Teams and Zoom.

✅ Technical Troubleshooting & Monitoring

Identifying and resolving video conferencing issues.
Using cloud-based monitoring tools to track the performance of conferences.
Updating firmware and testing new software/firmware versions.

✅ Training and Documentation

Training UNDP staff on video conferencing and collaboration tools to improve efficiency.
Creating documentation and knowledge base articles for internal staff use.

✅ Collaboration & Innovation

Assisting in integrating new communication technologies.
Helping to organize virtual, in-person, and hybrid events.
Suggesting improvements for collaboration tools and processes.

Who Can Apply? (Eligibility & Qualifications)

To apply, you must meet one of the following requirements at the time of application:
✔ Be enrolled in a master’s degree program OR
✔ Be in the final year of a bachelor’s degree OR
✔ Have recently graduated (within one year) OR
✔ Be enrolled in a professional traineeship program related to IT or communications.

Preferred Background:
🎓 Degree in IT Engineering, Network Engineering, or Computer Science.
🖥 Technical skills in networking (TCP/IP, firewalls), cloud telephone systems, and video conferencing tools.
📊 Experience with Microsoft Teams, Zoom, Excel, PowerPoint, and Word.
💡 Scripting or web technologies knowledge is an advantage.

Competencies & Skills Needed

✅ Ability to plan and organize virtual/hybrid events.
✅ Strong knowledge of video conferencing tools (MS Teams, Zoom).
✅ Excellent written and verbal communication skills.
✅ Ability to multi-task and prioritize work in a fast-paced environment.
✅ Experience in training people on IT systems and creating documentation.

Internship Benefits & Conditions

💰 Stipend:

$1,000 per month for in-person internships in New York.
If working remotely, the stipend may be adjusted based on location.
If you are financially supported by another institution (e.g., university or government), UNDP will only pay the difference between that support and the internship stipend.

📌 Important Notes:

Interns are not considered employees and do not receive employment benefits.
Interns must arrange their own visa, travel, and accommodation.
Health insurance is required, and you must provide proof before starting.
The internship does not guarantee a future job at the UNDP.
Green Card holders (U.S. Permanent Residents) must apply for a G-4 visa or prove they have applied for U.S. citizenship before starting.

How to Apply?

⏳ Deadline: April 27, 2025 (Midnight ET)

📄 Application Requirements:

Cover Letter – Explain why you’re interested and how you meet the qualifications.
Updated CV/Resume – Highlight relevant education and experience.
Combine both documents into a single PDF file before uploading.

📧 Contact: If you have questions, email itm.internship@undp.org.

Why Apply? (Benefits of This Internship)

🌎 International Work Experience – Work in a diverse global team at the UN headquarters.
📈 Professional Growth – Gain experience in IT support, video conferencing, and collaboration tools.
🤝 Networking – Connect with UN staff and interns from 170+ countries.
🚀 Skill Development – Improve technical skills, event planning, troubleshooting, and communication.

Final Thoughts

This internship is an excellent opportunity for students or recent graduates interested in IT, networking, and communication technologies. If you’re looking for hands-on experience in a global organization with exposure to real-world IT and collaboration challenges, this could be a great fit for you!

Would you like help with your cover letter or resume for this position? 😊

Here’s a detailed and comprehensive explanation of the Communication and Collaboration Engineer Internship at the United Nations Development Programme (UNDP) in New York, USA.

United Nations Development Programme (UNDP) – Communication and Collaboration Engineer Internship (New York, USA, 2025)

1. Introduction to the UNDP and Its Mission

The United Nations Development Programme (UNDP) is one of the most influential agencies within the United Nations (UN) system. It works across 170+ countries to eradicate poverty, promote democratic governance, ensure environmental sustainability, and respond to crises. The UNDP is recognized for its commitment to fostering economic and technological growth worldwide, with a special focus on sustainable development, innovation, and digital transformation.

The Information and Technology Management (ITM) Unit within UNDP is responsible for managing and maintaining digital communication infrastructure, collaboration tools, and IT services for all UNDP offices worldwide. This internship opportunity is an excellent way for young professionals to gain hands-on experience in a globally recognized organization and contribute to the digital transformation of the UNDP.

2. Overview of the Internship

The Communication and Collaboration Engineer Internship is designed for students and recent graduates with a background in IT, Networking, and Computer Science. The selected intern will assist the ITM Unit in managing and enhancing video conferencing, networking, and digital collaboration tools for UNDP offices worldwide.

🔹 Job Title: Communication and Collaboration Engineer Intern
📍 Location: UNDP Headquarters, New York, United States
📅 Internship Duration: 6 months (August 1, 2025 – January 31, 2026)
⏳ Application Deadline: April 27, 2025 (Midnight ET)
🕒 Job Type: Full-time
💰 Stipend: Up to $1,000 per month for in-person internships; remote internship stipends vary based on location.
🎓 Education Level Required: Must be enrolled in or recently graduated from a Bachelor’s or Master’s degree program in IT-related fields.

3. Key Responsibilities and Tasks

The selected intern will support the ITM Unit in enhancing UNDP’s global communication and collaboration tools. Specific responsibilities include:

A. Video Conferencing and Digital Collaboration Support

📌 Managing Video Conferencing Services:

Setting up, troubleshooting, and supporting video conferencing calls.
Helping to schedule and manage high-profile UNDP virtual meetings.
Configuring and maintaining video conferencing equipment.
Assisting in live troubleshooting during conferences to ensure seamless communication.
Testing new software/firmware updates and rolling out necessary upgrades.

📌 Monitoring Conference Performance and Providing Solutions:

Using cloud-based portals to monitor video conferencing performance.
Identifying technical issues and taking corrective action to fix errors.
Updating documentation related to troubleshooting, system upgrades, and configurations.

📌 Supporting UNDP Staff in Digital Communication Tools:

Training UNDP staff on how to use Microsoft Teams and Zoom effectively.
Answering technical support queries related to video conferencing and collaboration platforms.
Providing guidance on best practices for hybrid and virtual meetings.

B. IT Networking and Cloud Telephone System Support

📌 Assisting in Telephone and Cell Phone Ordering Requests:

Processing and tracking internal requests for telephones and mobile devices.
Helping in inventory management and reporting on device usage and distribution.

📌 Network Monitoring and Maintenance:

Supporting local and remote network services to ensure high availability.
Assisting in configuring firewalls, NAT (Network Address Translation), and VPN services.
Helping troubleshoot network issues related to video conferencing and voice communication.

📌 Cloud-based Collaboration & VoIP Telephony:

Managing and troubleshooting cloud-based telephone systems.
Helping to implement new voice communication technologies for UNDP teams.

📌 Developing Training Materials and Conducting Workshops:

Creating guides, FAQs, and video tutorials for using UNDP communication tools.
Conducting training sessions for UNDP staff worldwide on collaboration tools.

📌 Updating Internal Knowledge Base and Documentation:

Writing technical documentation for internal staff and IT managers.
Keeping track of best practices for hybrid and virtual meetings.

📌 Providing User Support and Collecting Feedback:

Assisting in surveying staff members to identify areas for improvement in collaboration tools.
Working with the ITM team to develop new strategies for improving digital communication.

4. Required Qualifications & Skills

A. Educational Requirements

Applicants must meet one of the following criteria at the time of application:
✅ Enrolled in a postgraduate degree program (Master’s or higher) in IT, Computer Science, or a related field.
✅ In the final year of a Bachelor’s degree program in an IT-related field.
✅ Recently graduated (within one year) from a university degree program.
✅ Enrolled in a postgraduate professional traineeship program related to IT, networking, or digital communication.

B. Technical & Soft Skills Required

Essential Skills:

✔ Knowledge of networking, firewalls, NAT, and video conferencing systems.
✔ Familiarity with Microsoft Teams, Zoom, and cloud-based collaboration tools.
✔ Strong ability to analyze and resolve IT-related issues quickly.
✔ Experience in organizing virtual or hybrid events.
✔ Excellent communication skills (verbal and written).

Preferred Skills (Advantageous but Not Mandatory):

✅ Knowledge of scripting languages (Python, PowerShell, Bash, etc.).
✅ Experience with data analytics and IT systems monitoring.
✅ Familiarity with cloud platforms (Azure, AWS, Google Cloud).
✅ Multilingual ability – working knowledge of other UN languages is a plus.

5. Benefits of the Internship

🎯 International Work Experience – Work in a high-profile global organization with teams from over 170 countries.
🎯 Hands-On IT & Digital Collaboration Training – Gain experience in networking, cloud telephony, and video conferencing.
🎯 Professional Development – Learn from top experts in digital transformation and IT solutions.
🎯 Networking Opportunities – Interact with UNDP professionals, policymakers, and international stakeholders.
🎯 Real Impact – Contribute to critical IT solutions that affect UNDP’s global operations.

6. Important Internship Conditions

📌 Interns must arrange their own visa, accommodation, and travel.
📌 Health insurance is mandatory, and interns must provide proof of coverage.
📌 Interns are not UNDP staff members and will not be eligible for future employment with UNDP based on the internship.
📌 U.S. Green Card holders must switch to a G-4 visa or prove U.S. citizenship application.

7. How to Apply?

⏳ Deadline: April 27, 2025 (Midnight ET)

Application Requirements

📄 Cover Letter – State your interest in the internship and how your skills match the position.
📄 Updated CV – Highlight relevant education, experience, and technical expertise.
📁 Submit as a single PDF file via the UNDP careers portal.

📧 Contact Email for Questions: itm.internship@undp.org

8. Final Thoughts – Why Should You Apply?

This is a once-in-a-lifetime opportunity to gain hands-on experience in IT, networking, and digital collaboration at a global level. If you’re passionate about technology, communication systems, and international development, this internship will provide you with valuable skills, industry connections, and global exposure.

Would you like assistance with your cover letter or resume? 😊

Sure! Here’s a comprehensive, expanded, and in-depth breakdown of the UNDP Communication and Collaboration Engineer Internship opportunity, covering everything you need to know in more than

United Nations Development Programme (UNDP) – Communication and Collaboration Engineer Internship (New York, USA, 2025)

1. Introduction to the United Nations Development Programme (UNDP)

The United Nations Development Programme (UNDP) is one of the world’s largest and most influential development agencies, working across 170+ countries to promote sustainable development, democratic governance, economic resilience, technological innovation, and humanitarian aid. The UNDP plays a key role in supporting governments, civil society, and private sector partners to implement inclusive and sustainable policies that help improve the lives of people worldwide.

UNDP’s Core Mission

The UNDP operates under the guiding principles of the United Nations Sustainable Development Goals (SDGs), which include:
✅ Ending poverty in all its forms.
✅ Ensuring quality education and healthcare.
✅ Promoting gender equality and reducing inequalities.
✅ Fostering innovation, digital transformation, and access to technology.
✅ Combating climate change and environmental degradation.
✅ Strengthening global peace, security, and access to justice.

At the heart of these efforts is the UNDP’s Information and Technology Management (ITM) Unit, which oversees digital infrastructure, cybersecurity, and communication systems to ensure seamless global collaboration across UNDP country offices. The Communication and Collaboration Engineer Internship is an exciting opportunity to work within this unit, contributing to critical digital projects that have a global impact.

2. Overview of the Internship

This six-month internship is designed for students and recent graduates in fields such as IT, Networking, Computer Science, and Communication Technologies. The selected intern will assist UNDP’s ITM Unit in managing and enhancing video conferencing, networking, and collaboration tools for UNDP offices worldwide.

Internship Details

📌 Position: Communication and Collaboration Engineer Intern
📍 Location: UNDP Headquarters, New York, USA
📅 Duration: 6 months (August 1, 2025 – January 31, 2026)
⏳ Application Deadline: April 27, 2025 (Midnight ET)
🕒 Job Type: Full-time
💰 Stipend: Up to $1,000 per month for in-person internships; stipend for remote internships varies by location.
🎓 Education Requirement: Enrolled in or recently graduated from a Bachelor’s or Master’s degree program in IT-related fields.

3. Why This Internship Matters

This internship is more than just an opportunity to gain technical skills—it’s a stepping stone into the world of global development, digital transformation, and international cooperation. Here’s why this internship stands out:

🌎 Global Impact

The intern will work on digital collaboration solutions that enhance communication across 170+ UNDP country offices, impacting thousands of development professionals working on real-world issues such as poverty reduction, climate change, and economic empowerment.

🚀 Hands-On Experience in Advanced Technologies

Interns will gain experience in cutting-edge IT tools and digital communication systems, including:

Cloud-based video conferencing platforms (Microsoft Teams, Zoom, WebEx).
Unified communication systems (VoIP, cloud telephony, Microsoft Collaboration Tools).
Cybersecurity, network management, and IT support for global teams.

🎓 Training and Professional Growth

UNDP provides interns with opportunities for professional development, including:

Training sessions on advanced IT tools and communication platforms.
Mentorship from industry professionals in digital transformation and cloud technologies.
Practical exposure to international IT standards, compliance, and best practices.

🌍 Networking with Global Leaders

Interns will collaborate with UNDP officials, IT professionals, and policy experts working on high-impact global projects.

4. Key Responsibilities and Duties

The selected intern will work on several projects related to video conferencing, IT support, and digital collaboration. Key tasks include:

A. Managing Video Conferencing & Digital Collaboration Tools

📌 Video Conferencing Setup & Support:

Configuring and managing Microsoft Teams, Zoom, and WebEx for global UNDP offices.
Scheduling, troubleshooting, and supporting high-profile virtual meetings.
Providing live IT support during virtual and hybrid meetings.

📌 Monitoring Conference Performance:

Using cloud-based monitoring tools to track video call quality.
Identifying and fixing network or software issues affecting call performance.
Assisting in testing new video conferencing software updates.

📌 Providing Training to UNDP Staff:

Developing user guides and training materials for UNDP employees.
Conducting training sessions on Microsoft Teams, Zoom, and hybrid meeting setups.
Helping create best-practice guidelines for global virtual collaboration.

B. IT Networking & Cloud Telephony Support

📌 Network Troubleshooting & Support:

Assisting IT managers with firewall configurations, NAT settings, and VPN services.
Identifying and fixing connectivity issues affecting remote teams.
Supporting VoIP (Voice over Internet Protocol) communication systems.

📌 Managing Cloud Telephony Systems:

Assisting with cloud-based phone system configurations.
Troubleshooting call routing and phone network issues.
Monitoring network security for telephone and video conferencing systems.

📌 Creating Training Materials:

Developing step-by-step guides, FAQs, and video tutorials.
Organizing virtual workshops and IT awareness sessions for UNDP staff.

📌 Updating UNDP’s Knowledge Base:

Documenting technical issues, troubleshooting methods, and system updates.
Gathering feedback from staff to improve communication platforms.

5. Required Skills & Qualifications

A. Education Requirements

Applicants must meet one of the following criteria:
✅ Enrolled in a postgraduate degree program (Master’s or higher) in IT, Computer Science, or a related field.
✅ In the final year of a Bachelor’s degree program in an IT-related field.
✅ Recently graduated (within one year) from a university degree program.

B. Technical & Soft Skills Required

Essential Skills:

✔ Experience with video conferencing tools (Microsoft Teams, Zoom, WebEx).
✔ Basic knowledge of IT networking (TCP/IP, firewalls, VPNs).
✔ Strong problem-solving skills for troubleshooting IT issues.
✔ Excellent communication skills (verbal and written).
✔ Ability to work in an international team environment.

Preferred Skills (Advantageous but Not Mandatory):

✅ Familiarity with scripting languages (Python, PowerShell, Bash).
✅ Experience with cloud computing platforms (Microsoft Azure, AWS).
✅ Knowledge of cybersecurity best practices.
✅ Multilingual ability (working knowledge of other UN languages).

6. Benefits of the Internship

✔ International Experience – Work with a diverse team of IT professionals from 170+ countries.
✔ Practical Training – Gain experience with Microsoft Teams, Zoom, cloud telephony, and IT networks.
✔ Career Advancement – Strong internship experience that enhances your resume.
✔ Networking – Build connections with global IT and development professionals.

7. How to Apply?

📅 Deadline: April 27, 2025 (Midnight ET)

Application Requirements:

📄 Cover Letter – Explaining why you are interested in this internship.
📄 Updated Resume (CV) – Highlighting your relevant skills and experience.
📁 Submit as a single PDF via the UNDP careers portal.

📧 Contact Email for Questions: itm.internship@undp.org

8. Final Thoughts – Why You Should Apply

This is a unique opportunity to gain international IT experience, work on high-impact projects, and develop skills that are valuable for any career in technology, digital transformation, and global collaboration. If you’re passionate about technology, innovation, and global development, this internship will provide you with valuable experience and connections.

Would you like help with your cover letter or resume? 😊