Business Process & ICT Analyst (LeAPS Program) – UNDP Cotabato City, Philippines

The Business Process & ICT Analyst position in Cotabato City, Philippines, with UNDP is a full-time role under the National Personnel Service Agreement (NPSA-8) contract, lasting 8 months. This position focuses on improving business processes and ICT solutions for the Localizing e-Governance for Accelerated Provision of Services (LeAPS) Program, which aims to enhance local government e-services.

Key Responsibilities:

1. Process Review and Improvement:
   • Collaborate with the Business Process Management (BPM) Team of the Ministry of the Interior and Local Government (MILG) to assess and improve internal processes, ensuring alignment with the ministry’s goals.
   • Document existing processes and recommend new or re-engineered ones to comply with regulatory requirements and improve service delivery.
2. Collaboration with Technical Teams:
   • Work with the development teams to ensure that business requirements are translated into functional specifications for IT solutions.
   • Provide technical assistance in the automation and digitalization of business processes, including in areas such as Finance, Procurement, and Human Resources.
3. System Design and Testing:
   • Oversee software developers and contractors, ensuring that the IT solutions are delivered on time, meeting requirements and specifications.
   • Support the Acceptance Testing of the systems and ensure they meet the needs of end-users before going live.
4. Deployment and Infrastructure:
   • Manage the deployment of required infrastructure for IT solutions, including the digital and data centers.
   • Supervise contractors for the installation, testing, and commissioning of ICT hardware and software.
5. Training and Capacity Building:
   • Conduct training needs analysis and design training plans for MILG and local government unit (LGU) staff.
   • Coordinate and implement training sessions on the use of new systems and technologies to improve operations.
6. Stakeholder Management:
   • Act as the primary liaison between developers, the MILG development team, and other stakeholders.
   • Provide regular updates on project status, risks, and achievements.

Required Qualifications:

• Education:
  • A Master’s degree in Computer Science, Information Technology, or a related field. Alternatively, a Bachelor’s degree with two years of relevant experience.
• Experience:
  • Two years of professional experience in business analysis, design, and requirements gathering is required for those with a bachelor’s degree.
  • A strong technical background in software tools and technologies for process analysis and automation is desirable.
  • Experience with digital workplace initiatives and platforms is advantageous.
• Languages:
  • Proficiency in English and Filipino is required.
• Professional Certifications:
  • Business Process Analysis certifications are preferred.
• Other Preferences:
  • Residents of BARMM or Mindanao are highly preferred.

Core Competencies:

• Ability to achieve results, think innovatively, and engage effectively with various stakeholders.
• Adaptability to change and determination to drive processes efficiently.
• Understanding of digital tools and practices, especially in business process management.

Contract Details:

• Location: Cotabato City, Philippines
• Duration: 8 months
• Grade: NPSA-8
• Deadline for Application: April 17, 2025

If you are interested in this position, it offers the opportunity to contribute to improving e-government services, while working closely with local and international partners to drive positive change in the region.

The Business Process & ICT Analyst position in Cotabato City, Philippines, is a significant role under the National Personnel Service Agreement (NPSA-8) contract with the United Nations Development Programme (UNDP). This full-time position is located in the context of the Localizing e-Governance for Accelerated Provision of Services (LeAPS) Program, a flagship initiative that aims to enhance local public service delivery by improving citizens’ access to local government e-services in the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM). The program is particularly focused on improving government processes through ICT and business process improvements, which will have a direct impact on citizens’ daily lives and public service efficiency in the region.

Program Background:

The LeAPS Program is a collaboration between the Ministry of the Interior and Local Government (MILG) and UNDP. Its purpose is to address gaps in local public service delivery and provide a framework for the efficient provision of e-services to citizens. This is crucial as it is aligned with the Philippine Government’s vision for digital governance and enhancing citizen engagement through e-Government solutions. The program is structured around three main outcomes:

• Outcome 1: Empowering citizens and vulnerable groups to efficiently utilize digital tools and citizen-centric e-services provided by selected BARMM LGUs (Local Government Units) and key partners.
• Outcome 2: Enhancing the capacities of MILG to implement data-driven e-governance at both the regional and local levels.
• Outcome 3: Creating an enabling environment to foster the growth and sustainability of e-governance.

Job Responsibilities:

As the Business Process & ICT Analyst, the role focuses primarily on Outcome 2, but also includes support for Outcome 1. This requires extensive collaboration with both the MILG and UNDP teams to implement effective ICT strategies for the digitalization of government services and the improvement of internal processes. The position involves working closely with various stakeholders, including the MILG Business Process Management (BPM) Team, the Information and Communication Division (ICD), the Information System and Technology Management Division (ISTMD), and process owners.

Detailed Duties:

1. Process Review and Optimization:
   • The Business Process & ICT Analyst will begin by conducting a comprehensive process review to assess the current internal processes within MILG. This includes identifying inefficiencies, bottlenecks, redundancies, and areas for improvement. By working with the BPM Team, the analyst will adopt methodologies like client journey mapping and time and motion study (TMS) to streamline these processes.
   • One of the major tasks is to document and re-engineer these processes, ensuring they are compliant with relevant regulatory requirements (e.g., Republic Act No. 11032, the “Ease of Doing Business and Efficient Government Service Delivery Act of 2018”) and support the overall objectives of MILG and the LeAPS Program. The process will aim to eliminate manual practices, reduce red tape, and optimize service delivery in areas such as Finance, Procurement, Human Resources, and Administration.
2. Collaboration with Technical Teams:
   • The role requires close collaboration with the technical and development teams to ensure that the business requirements are translated into functional specifications for ICT solutions. This includes working with software developers to implement IT solutions that enhance efficiency.
   • The analyst will ensure that the business requirements are incorporated into the System Design documents, making sure that the designed solution aligns with MILG’s objectives and the larger goals of digital transformation in the public sector.
3. Project Management and IT Solution Development:
   • Another critical responsibility is to act as a liaison between the software developers, MILG development teams, and other stakeholders. The role includes overseeing the contract execution of software developers and ensuring that deliverables are met according to the agreed timelines and requirements.
   • The Business Process & ICT Analyst will also oversee Acceptance Testing to ensure that the IT systems meet the operational needs and are ready for Go-live. This includes thorough testing of software to confirm it aligns with the business requirements, followed by documentation of the results.
5. Infrastructure and Operationalization:
   • The position also involves overseeing the deployment of necessary infrastructure to support the IT solutions, including ICT equipment for Digital Centres, Call Centres, and Data Centres. This includes supervising contractors for the installation, testing, and commissioning of hardware and software according to the Bill of Quantities (BoQ) and Terms of References (TOR).
   • A key aspect of the role will be ensuring that digital infrastructure is robust and scalable, and that the implementation supports the ongoing digital transformation efforts within MILG.
6. Training and Capacity Building:
   • As part of the effort to ensure long-term success, the Business Process & ICT Analyst will need to assess the training needs of MILG staff and local government units (LGUs). A systematic training plan will need to be developed and implemented to ensure that all personnel are well-equipped to use the new systems and processes effectively.
   • The role involves planning, coordinating, and conducting workshops and training sessions for both MILG and LGU staff. These sessions will cover topics related to new systems and technologies, as well as the operations and maintenance of the #DigitalBangsamoro Centre.
7. Stakeholder Engagement:
   • The analyst will also support the LeAPS Program Management Office (PMO) in achieving project results, ensuring coordination with BARMM offices and other related projects. The role includes reporting, monitoring, and providing updates to the LeAPS Program Manager and Programme Analyst.
8. Additional Support and Coordination:
   • The role provides ICT support for key events such as the launching ceremony of the #DigitalBangsamoro Centre and the Go-Live of IT solutions.
   • The position also involves other administrative duties to ensure the smooth functioning of the project and achievement of desired outcomes.

Required Qualifications:

1. Education:
   • A Master’s degree in Computer Science, Information Technology, or a related field is required. However, a Bachelor’s degree in these fields with at least two (2) years of relevant work experience will also be considered.
2. Experience:
   • For candidates with a Master’s degree, no prior work experience is required, but those with a Bachelor’s degree should have at least 2 years of relevant professional experience in areas such as business analysis, design, and requirements gathering.
   • A strong technical background in software tools and technologies used for process analysis and automation is desirable. Experience in leading digital initiatives and creating detailed process maps will be advantageous.
3. Language Proficiency:
   • The position requires fluency in both English and Filipino to effectively communicate with local teams and stakeholders.
4. Professional Certifications:
   • Business Process Analysis certifications will be considered a strong asset.
5. Other Preferences:
   • Being a resident of BARMM or Mindanao is highly preferred for this role, as familiarity with the region’s dynamics and local governance will be beneficial.

Core Competencies:

• Results-oriented: Ability to meet deadlines, stay focused on delivering results, and maintain high-quality standards.
• Innovative thinking: An openness to creative solutions and pragmatic problem-solving.
• Continuous learning: A commitment to learning from experiences and seeking feedback for personal and professional growth.
• Adaptability and agility: Being able to navigate uncertainty and adapt to changing conditions.
• Determination and motivation: Ability to handle adversity calmly and maintain motivation even under pressure.
• Collaboration and partnership: Building and maintaining positive relationships with others, demonstrating empathy and understanding.

Contract and Application Information:

• Location: Cotabato City, Philippines
• Contract Type: National Personnel Service Agreement (NPSA-8)
• Duration: 8 months
• Deadline for Application: April 17, 2025

This position provides a unique opportunity to be involved in a transformative e-governance project that will directly impact citizens’ lives by enhancing the efficiency and transparency of local government services. If you are passionate about digital transformation and public sector improvement, this role offers the chance to make a meaningful contribution to BARMM and the Philippines’ digital future.

e Business Process & ICT Analyst role is a pivotal position within the United Nations Development Programme (UNDP) based in Cotabato City, Philippines, and is specifically associated with the Localizing e-Governance for Accelerated Provision of Services (LeAPS) Program. This program, a collaborative effort between UNDP and the Ministry of the Interior and Local Government (MILG) of the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM), aims to enhance the delivery of public services by improving the digital capabilities of local governments and increasing citizens’ access to these services. By focusing on digitizing local government services, the LeAPS Program has the potential to foster efficiency, transparency, and accessibility in public service delivery, particularly for marginalized communities in the BARMM region.

This role falls under the National Personnel Service Agreement (NPSA-8) contract type, which implies that the individual hired will be employed on a national contract basis for a period of 8 months, with the possibility of extension based on performance and funding availability. The NPSA-8 is a standard contract within UNDP, designed for local professionals with relevant expertise in development-related projects. The position is categorized as full-time, requiring the analyst to commit fully to the duties outlined in the job description.

Program Background:

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ChatGPT said:

Business Process & ICT Analyst, Cotabato City, Philippines

unjobs.org

​The United Nations Development Programme (UNDP) is seeking a Business Process & ICT Analyst for the Localizing e-Governance for Accelerated Provision of Services (LeAPS) Program in Cotabato City, Philippines. This role focuses on enhancing the capacities of the Ministry of the Interior and Local Government (MILG) for data-driven e-governance at regional and local levels. Key responsibilities include reviewing and improving internal processes, collaborating with various teams to optimize workflows, and supporting the integration of digital solutions within MILG operations. The position requires a Master’s degree in Computer Science, Engineering, Information Technology, or a related field, with at least two years of relevant professional experience for those with a Bachelor’s degree. Fluency in English and Filipino is essential. The contract duration is 8 months, with an application deadline of April 17, 2025. ​UN Talent

Sources@vacancyspaces.com

The LeAPS Program is designed to address the significant gaps in the local public service delivery systems in the BARMM region. With a focus on digital governance, the program aims to achieve three major outcomes:

1. Outcome 1: Empowering citizens, including vulnerable groups, to effectively use digital facilities and citizen-centric e-services offered by local government units (LGUs) and other key stakeholders in the region.
2. Outcome 2: Building the technical capacity of MILG to implement data-driven e-governance at both the regional and local levels.
3. Outcome 3: Creating a conducive enabling environment for e-governance, ensuring sustainable digital infrastructures and regulatory frameworks are in place to support long-term success.

This initiative’s primary goal is to provide citizens in the Bangsamoro region with easier access to vital government services and to strengthen the operational capacities of the MILG through the introduction of innovative ICT solutions.

Key Responsibilities:

The Business Process & ICT Analyst will play a central role in implementing Outcome 2, with additional contributions to Outcome 1. The role focuses on improving the efficiency and effectiveness of government processes through digitalization and business process optimization. The Analyst will be responsible for identifying inefficiencies within MILG’s internal systems and processes, designing more streamlined, automated workflows, and ensuring the smooth integration of ICT solutions to enhance the ministry’s operational efficiency.

Detailed Responsibilities Include:

1. Process Review, Analysis, and Improvement:
   • One of the first steps in the role will involve conducting a comprehensive analysis of current internal processes within MILG. This analysis will identify inefficiencies, bottlenecks, redundancies, and other areas for improvement. The goal is to streamline these processes to better align with the needs of the ministry and the larger LeAPS Program objectives.
   • The analyst will work closely with the Business Process Management (BPM) Team to adopt methodologies such as client journey mapping, time and motion study (TMS), and other process analysis tools to identify and tackle inefficiencies. Based on this analysis, the role will include re-engineering and optimizing existing workflows in areas like Finance, Procurement, Human Resources, and Administration.
   • The analyst will ensure that the redesigned processes are not only more efficient but also compliant with Republic Act No. 11032 (the Ease of Doing Business and Efficient Government Service Delivery Act of 2018), which emphasizes reducing red tape and promoting transparent and efficient government service delivery.
2. Collaboration with Technical Teams:
   • The Business Process & ICT Analyst will be responsible for facilitating collaboration between MILG’s technical teams (including the Information and Communication Division (ICD) and the Information Systems and Technology Management Division (ISTMD)) and the UNDP development team. This collaborative effort will ensure that the business requirements identified during the process review phase are translated into functional specifications for the IT systems being implemented.
   • This also involves managing the integration of ICT solutions into MILG’s operations, ensuring that digital tools and platforms complement and enhance the ministry’s service delivery processes.
3. ICT Solution Development and Project Management:
   • A key aspect of the role is managing the implementation of digital solutions, ensuring that software developers and contractors deliver on time, within scope, and to the highest quality standards. The Business Process & ICT Analyst will oversee the contract execution, making sure that the development and deployment of ICT tools align with the strategic goals of the program.
   • The analyst will also play a leading role in ensuring the proper Acceptance Testing of these tools. This process involves validating that the developed solutions meet the agreed-upon specifications and work as expected before going live. Any issues identified during testing will need to be addressed promptly to ensure that the systems are operational and meet the requirements of the ministry.
4. Infrastructure Deployment and Operationalization:
   • The role will also involve overseeing the deployment of infrastructure necessary for the successful implementation of digital solutions. This includes ensuring that the ICT equipment for Digital Centres, Call Centres, and Data Centres is installed and operational according to specifications.
   • The analyst will be responsible for coordinating the installation, testing, and commissioning of ICT infrastructure and ensuring that all systems are functioning optimally for the go-live phase. This will include supporting the transition to digital processes, ensuring that ICT systems are well-integrated and deliver the expected improvements in service delivery.
5. Training and Capacity Building:
   • Training and capacity building are essential to the success of any digital transformation effort. As such, the Business Process & ICT Analyst will be tasked with conducting a training needs analysis for all relevant stakeholders, including MILG staff and LGU personnel. Based on the findings, the analyst will develop a comprehensive training plan to ensure that the relevant personnel are equipped with the necessary skills and knowledge to operate the newly implemented digital systems.
   • The analyst will also assist in the development of training materials and facilitate workshops or training sessions to help staff better understand new technologies and processes. This will ensure that staff members are not only able to use the systems effectively but also understand the underlying business processes that these systems are designed to support.
6. Stakeholder Engagement and Coordination:
   • The Business Process & ICT Analyst will work closely with the LeAPS Program Management Office (PMO), providing additional support as needed for monitoring, reporting, and coordinating with other related offices and stakeholders. This may include collaborating with other regional offices or participating in discussions to ensure that LeAPS remains aligned with broader regional and national goals related to governance and digitalization.
   • In addition, the analyst will provide support for key events, such as the launching ceremony for the #DigitalBangsamoro Centre, the Go-Live of IT solutions, and other milestone activities that showcase the achievements of the program.
7. Additional Administrative and Strategic Support:
   • As part of the ongoing efforts to enhance public service delivery, the Business Process & ICT Analyst will perform other duties within their functional profile, which may include administrative tasks, strategic planning, reporting on progress, and participating in the continuous assessment of the program’s impact.
   • The analyst will ensure that the LeAPS Program continues to meet its objectives and contributes to the long-term success of e-governance in the Bangsamoro region, with a focus on both the technological aspects and the underlying business processes.

Required Qualifications and Experience:

Educational Requirements:

• The position requires an advanced university degree (Master’s degree or equivalent) in Computer Science, Engineering, Information Technology, or a related field.
• Alternatively, candidates with a Bachelor’s degree in these fields, coupled with an additional two (2) years of professional experience, will also be considered.

Professional Experience:

• Master’s degree holders are not required to have prior work experience, but those with a Bachelor’s degree must have at least two (2) years of professional experience in business analysis, design, and requirements gathering related to ICT solutions.
• A strong technical background in software tools and technologies used for business process automation and process analysis is highly desirable.
• Experience in leading digital transformation initiatives and creating detailed process maps and workflow documentation is a strong asset.
• Experience with digital workplaces and implementing platforms and solutions is advantageous.

Language Proficiency:

• Fluency in both English and Filipino is required to ensure effective communication with all stakeholders.

Competencies:

• Business Management: Ability to plan, organize, and oversee business processes to achieve operational goals effectively.
• Client Management: A focus on delivering solutions that meet clients’ needs, with a proactive approach to addressing challenges.
• Digital Expertise: Knowledge and experience in Agile methodologies, ICT solutions, and automation processes.
• Cross-functional Collaboration: Ability to work with diverse teams, ensuring seamless cooperation between different groups (technical teams, process owners, and external stakeholders).
• Capacity Building: A strong emphasis on empowering staff and stakeholders through training and continuous learning.

Application Details:

• Contract Type: National Personnel Service Agreement (NPSA-8)
• Duration: 8 months
• Deadline for Application: April 17, 2025

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Business Process & ICT Analyst, Cotabato City, Philippines – UNjobs

unjobs.org

​For more information about the Business Process & ICT Analyst position with the United Nations Development Programme (UNDP) in Cotabato City, Philippines, you can refer to the following resources:​

• UNDP Official Job Posting: Detailed information about the role, responsibilities, qualifications, and application process is available on the UNDP careers page.​
• UNjobs Listing: An overview of the vacancy, including application deadlines and contact information, is provided on UNjobs. ​UNjobs
• UN Talent: Additional details about the position and application instructions can be found on UN Talent’s website. ​UN Talent+2UN Talent+2UN Talent+2

Please note that the application deadline is April 17, 2025.​

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