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Vacancy: Digital Support Specialist -UNDP (Deadline August 2024)

Vacancy: Digital Support Specialist -UNDP (Deadline August 2024)

Position Title: Digital Support Specialist

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Location: New York, United States

Contract Type: International Personnel Service Agreement (IPSA-12)

Agency: UNDP (United Nations Development Programme)

Job ID: 19842

Posting Date: August 3, 2024

Application Deadline: August 17, 2024, 05:59 AM (America/New_York)

Job Schedule: Full-time

Contract Duration: 1 Year

Background:

UNDP emphasizes Diversity, Equity, and Inclusion as core principles, valuing the diversity of nations and cultures. The organization is committed to a fair and inclusive work environment and upholds high standards of integrity and professionalism.

Office/Unit/Project Description:

The Bureau of External Relations and Advocacy (BERA) handles UNDP’s external relations and advocacy functions. The Advocacy, Media, and Communications Group (AMCG) within BERA manages external communications, including strategy, media, digital communications, marketing, branding, and global storytelling.

Position Overview:

The Senior Digital Support Specialist will be a key member of the Digital Communications Studio (DCS) in AMCG. This role involves maintaining and evolving UNDP’s digital ecosystem, including web properties and other platforms. The Specialist will provide technical support, manage web projects, and act as a liaison between UNDP and external agencies, particularly concerning the enterprise platform (Acquia Digital Experience Platform).

Scope of Work:

  1. Web Support:
    • Provide technical support and advice to HQ units, regional centers, and country offices.
    • Ensure adoption of new features and modifications in the web system.
    • Manage user accounts and provide guidance on web technologies and digital communications.
  2. Website Management:
    • Manage internal client dialogue to define and implement website renewal projects.
    • Develop and execute implementation plans for projects, including budgets and schedules.
    • Propose and implement enhancements to improve efficiency and effectiveness.
    • Liaise with the Office of Information Management and Technology and external vendors to ensure secure hosting.
  3. Digital Communications Strategy:
    • Align users with UNDP web design standards.
    • Advise on search engine optimization for visibility of the Sustainable Development Goals.
    • Customize reports, analyze web performance, and propose optimization strategies.
  4. Additional Duties:
    • Map changes to the digital ecosystem and gather user feedback for improvements.
    • Contribute to the DCS team and undertake additional tasks as needed.

Competencies:

Core Competencies:

  • Achieve Results: Set and align challenging objectives.
  • Think Innovatively: Develop solutions for complex problems.
  • Learn Continuously: Expand horizons and diversify experiences.
  • Adapt with Agility: Champion change and manage competing demands.
  • Act with Determination: Overcome barriers to achieve results.
  • Engage and Partner: Navigate complex landscapes and foster collaboration.
  • Enable Diversity and Inclusion: Champion inclusivity and appreciate diverse workforces.

You may also be eligible for:

Vacancy: Graphic Designer -United Nations (Deadline August 2024)

Vacancy: Digital Support Specialist -UNDP (Deadline August 2024)
Vacancy: Digital Support Specialist -UNDP (Deadline August 2024)

Cross-Functional & Technical Competencies:

  • System Thinking: Understand how elements within a system interrelate.
  • Project Management: Plan, organize, and control resources to achieve goals.
  • Communication: Tailor messages and manage internal and external communications.
  • Digital Awareness and Literacy: Adopt and empower others with new technologies.
  • Data Storytelling and Communications: Build compelling narratives from data.
  • Digital Product Management: Lead digital product development and strategy.
  • Web Production and Development: Design, code, and develop websites.

Qualifications:

  • Education: Advanced university degree (master’s degree) in relevant fields, or a bachelor’s degree with additional qualifying experience.
  • Experience: Minimum 10 years (with master’s degree) or 12 years (with bachelor’s degree) of experience in IT platforms and web applications, including content management systems. At least 4 years of experience with enterprise web CMS and 3 years of web development experience with Java, JavaScript, XML, CSS is required.
  • Languages: Fluency in English is required. Knowledge of another UN language (Spanish or French) is an asset.

Travel:

UNDP will cover travel costs to and from the duty station, excluding remote work arrangements.

Vacancy: Digital Support Specialist -UNDP (Deadline August 2024)
Vacancy: Digital Support Specialist -UNDP (Deadline August 2024)

Disclaimer:

UNDP does not charge any application fees. Selected candidates will undergo rigorous background checks. The organization values diversity and encourages applications from all qualified individuals

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Vacancy: Digital Support Specialist -UNDP (Deadline August 2024)
Vacancy: Digital Support Specialist -UNDP (Deadline August 2024)

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